Tyler Cope
Baltimore
Summary
Dynamic mechanic with a proven track record at Bucks Auto, excelling in diagnostics and repairs. Enhanced service efficiency through process improvements and effective troubleshooting. Skilled in engine repair and customer service, consistently achieving high satisfaction rates. Committed to workplace safety and optimizing vehicle performance through meticulous inspections and maintenance.
Overview
10
10
years of professional experience
Work History
Mechanic
Bucks Auto
01.2020 - 11.2024
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance tasks, including oil changes and tire rotations, ensuring optimal vehicle performance.
- Assisted in repairs of various automotive systems, enhancing overall service efficiency.
- Collaborated with team members to troubleshoot complex mechanical problems, improving resolution times.
- Implemented process improvements that streamlined workflow and reduced turnaround times for vehicle servicing.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Technical Support Engineer
Berry Plastics
04.2017 - 07.2018
- Provided technical support to clients, resolving issues efficiently and enhancing customer satisfaction.
- Diagnosed and troubleshot technical problems using industry-standard tools and software systems.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Maintained detailed documentation of support interactions, ensuring accurate tracking of customer inquiries.
- Analyzed recurring issues to identify trends, proposing solutions that improved overall system reliability.
- Performed root cause analysis of reported issues to enact corrections.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
Warehouse Worker
Party Plus Rental
02.2015 - 11.2017
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Organized inventory storage to ensure optimal space utilization and accessibility.
- Assisted in loading and unloading delivery trucks, maintaining workflow efficiency.
- Conducted regular stock checks, ensuring accurate inventory records and minimizing discrepancies.
Education
High School Diploma -
North East High School
Pasadena, MD06.2012
Skills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Engine repair
- Brake systems
- Heavy equipment repair
- Tire services
- Diagnostics
- Auto and engine repair
- Belt and hose replacements
- Gasket and seal replacements
- Workplace safety
- Fluid exchanges
- Fuel systems
- Problem diagnosis
- Vehicle test drives
- Vehicle inspections
- Suspension systems
- Customer service
- Inventory management
- Safety management
- Exhaust systems
- Power steering repair
- Battery services
- Wheel alignment
- Electrical system rewiring
- Fleet maintenance
- Price quoting
- Driveshaft repair
- Automatic transmission repair
- Air conditioning systems
- Heating systems
- Tool retrieval
Timeline
Mechanic
Bucks Auto
01.2020 - 11.2024
Technical Support Engineer
Berry Plastics
04.2017 - 07.2018
Warehouse Worker
Party Plus Rental
02.2015 - 11.2017
High School Diploma -
North East High School