Dedicated customer service professional with a strong focus on problem resolution, effective communication, and team collaboration. Proven ability to enhance customer satisfaction and support sales initiatives.
Overview
3
3
years of professional experience
Work History
Customer Service/Sales
Dick's Sporting Goods, Inc
Bel Air
06.2023 - Current
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Attendant
Autobell
BEL AIR
09.2024 - 03.2025
Assisted customers with service selections and explained wash options.
Cleaned vehicles using high-pressure wash systems and detailing tools.
Maintained cleanliness of work area and organized supplies efficiently.
Operated cash register and processed payments accurately.
Trained new staff on safety protocols and operational procedures.
Education
Associate of Applied Science - Business Administration And Management
Harford Community College
Bel Air, MD
06-2027
High School Diploma -
Bel Air High School
Bel Air, MD
06-2025
Skills
Customer service
Team collaboration
Sales support
Effective communication
Problem resolution
Flexible and adaptable
Timeline
Attendant
Autobell
09.2024 - 03.2025
Customer Service/Sales
Dick's Sporting Goods, Inc
06.2023 - Current
Associate of Applied Science - Business Administration And Management