Tyler Mattocks
Clarksburg
Summary
Dental professional with strong foundation in managing front office operations and coordinating patient care. Proven ability to enhance office efficiency and patient experience through effective scheduling and administrative management. Reliable team collaborator known for adaptability and achieving consistent results. Expertise in office management and patient communication and treatment coordination.
Overview
6
6
years of professional experience
Work History
Office Manager/Patient Coordinator
Century Dental
Germantown
01.2025 - Current
- Managed daily office operations to ensure efficient workflow and patient scheduling.
- Coordinated patient communications, enhancing appointment adherence and satisfaction rates.
- Implemented inventory management systems for dental supplies, reducing waste and costs.
- Trained new staff on office procedures and software usage, promoting team efficiency.
- Oversaw billing processes, improving accuracy in claims submissions and collections procedures.
- Facilitated staff meetings to discuss operational improvements and enhance team collaboration.
- Streamlined office workflows by adopting new technologies, resulting in improved productivity levels.
Dental Consultant
WestBard Dental
Bethesda, MD
09.2024 - 01.2025
- Assessed patient treatment plans to ensure compliance with best practices and regulatory standards.
- Provided guidance on dental software systems to enhance office efficiency and patient management.
- Educated staff on updated dental procedures and technologies to improve service delivery.
- Collaborated with dental teams to streamline workflows, enhancing overall clinic operations.
- Implemented patient feedback mechanisms to refine service offerings and improve satisfaction rates.
Front Desk Coordinator
Villa Dental
Bethesda, MD
03.2023 - 11.2024
- Managed patient scheduling and maintained appointment calendars for optimal workflow efficiency.
- Coordinated front desk operations, ensuring smooth patient check-in and check-out processes.
- Handled patient inquiries and provided information on services, contributing to enhanced patient satisfaction.
- Collaborated with dental staff to streamline communication and improve overall service delivery.
- Developed training materials for new front desk staff, fostering a consistent onboarding experience.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
Office Manager / Patient Coordinator
Bethesda Row Dental
Bethesda
01.2020 - 02.2023
- Supported community engagement efforts through partnerships with local offices in Bethesda Row, including an interview with Governor Westmore.
- In increasing practice revenue by 25 to 30% by going out of network and being a fee for service office
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed patient records using advanced dental software, ensuring data accuracy and compliance.
- Streamlined office operations by implementing efficient scheduling and appointment systems.
Education
No Degree - Real Estate
Montgomery College
Rockville, MDHigh School Diploma -
Seneca Valley High School
Germantown, MD05.2014
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Administrative support
- Scheduling and calendar management
- Credit and collections
- Scheduling
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of patient retention and unpaid copays.
- Sourced, negotiated and secured dental software contract, resulting in $1000+ annual savings.
- Coordinated 5 special public and private events.
- Investigated, identified and reconciled account discrepancies totaling $15,000 a year in company savings.
Timeline
Office Manager/Patient Coordinator
Century Dental
01.2025 - Current
Dental Consultant
WestBard Dental
09.2024 - 01.2025
Front Desk Coordinator
Villa Dental
03.2023 - 11.2024
Office Manager / Patient Coordinator
Bethesda Row Dental
01.2020 - 02.2023
No Degree - Real Estate
Montgomery College
High School Diploma -
Seneca Valley High School