Tyler Mays
Clinton
Summary
Results-driven Store Manager with strong expertise in retail operations and team leadership. Skilled in driving sales growth, implementing safety protocols, and enhancing operational efficiency through strategic planning. Committed to fostering teamwork and delivering exceptional customer service, leading to improved team performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Store Manager – L6
Amazon Fresh
Lorton
04.2024 - Current
- Led and developed a team of four assistant managers by establishing clear goals, managing performance, providing regular feedback, and supporting career development initiatives.
- Achieved notable store results through effective delegation, implementation of standard operating procedures, and continuous process improvements.
- Analyzed business metrics to measure performance, make data-driven decisions, and deliver compelling business reviews to leadership.
- Fostered a culture of engagement by actively collecting and responding to feedback from leaders, associates, and customers.
- Developed and implemented solutions based on qualitative input and quantitative data to resolve operational challenges.
- Established and maintained safety protocols to ensure a secure environment for all employees, customers, and products.
- Managed physical store operations requiring hands-on involvement in all aspects of retail execution.
Assistant Manager – Center Store, L5
Amazon Fresh
Chevy Chase
02.2023 - 04.2024
- Filled role of acting store manager during staffing shortages to ensure operations continued smoothly.
- Resolved vendor merchandising escalations and partnered with vendors to ensure consistent product delivery, quality, and merchandising.
- Collaborated with business partners (HR, LP, Safety) to effectively communicate and implement company initiatives with store team.
- As site Safety Captain, fostered and maintained a consistent safety culture. Held monthly meetings alongside WHS BP to inform AAs of the safety opportunities for the site.
- Supported peers' development by providing actionable feedback and retraining on administrative duties.
Assistant Manager – Overnight Center Store, L4
Amazon Fresh
Franconia
07.2020 - 02.2023
- Launched three Amazon Fresh locations (Franconia, Fairfax, Chevy Chase – Connecticut). Supported these launches as the Overnight Onboarding manager responsible for all NHOs, training, and administrative duties.
- Directly supervised a total of 15-20 hourly associates nightly to ensure all store-mandated tasks and initiatives were completed.
- Mentored associates through targeted feedback, resulting in two promotions from L1 AAs to L4 Assistant Managers.
- Collaborated with Instock, Inventory, Supply Chain, and Timekeeping Program Managers to provide actionable feedback on process improvements.
Overnight Production Manager
Five Star Laundry
Oxon Hill
05.2019 - 03.2020
- Led the overnight transition for soil sort and washing teams.
- Supervised overnight processes, ensuring adherence to standards and accountability.
- Collaborated with vendors to ensure quality and timely service delivery to accounts.
- Analyzed hotel data to identify trends, informing scheduling and hiring decisions.
Executive Team Leader - Logistics
Target Corporation
Falls Church
04.2017 - 04.2019
- Oversaw a company-wide logistics rollout for a $50 million store, including mass hiring and training of staff.
- Led logistics transition from an overnight process to a 6am process that focused on guest interaction and visibility.
- Drove a safety-led culture focused on prevention by ensuring store leadership and team members were trained on company best practices revolving around equipment and food safety.
- Cultivated relationships with vendors and third-party service providers to enhance operational support for the location.
- Directly supervised and developed six leaders through timely and actionable feedback facilitated through weekly statuses.
- Attended and chaired executive meetings.
- Developed flexible fulfillment team to foster sales culture and streamline fulfillment of online shipping orders.
- Analyzed and initiated action plans on operational shortage trends for logistics processes including trailer unload/stock, receiving, and back room.
- Led backroom remodel that upgraded flexible fulfillment work center with new machinery and technology to improve operational efficiency.
Executive Team Leader - Replenishment
Target Corporation
Alexandria
07.2016 - 04.2017
- Managed stock levels and inventory shrink control programs, developed a guest experience-focused team that exceeded $45 million in annual sales.
- Assisted with remodel of location to include fresh grocery, training team on profitable merchandising strategies and safe handling processes to enhance customer experience.
- Analyzed and interpreted sales trends to facilitate planning.
- Monitored market trends in retail industry, identifying forthcoming customer initiatives and analyzing local competition to inform strategic decisions.
- Adopted a staffing strategy that focused on developing and promoting talent, mentored five hourly team members that were promoted to leadership positions.
- Ensured standards for quality, health, and safety were met, based on local government and company standards.
- Resolved customer service, health, safety, legal, and security issues.
- Initiated changes to improve business competitiveness by revising opening hours based on local market demands.
Extended Executive Intern - Replenishment
Target Corporation
Alexandria
05.2015 - 07.2016
- Supported hiring, training, and onboarding processes for new team members to enhance team readiness.
- Coached team members to achieve operational metrics for logistics, improving overall team performance.
- Managed overnight offsite team functions, ensuring secure merchandise transportation and proper handling of keys/codes.
Education
Some College - Accounting
Prince George's Community College
Largo, MD05.2014
Some College - Accounting
North Carolina Agricultural & Technical State University
Greensboro12.2012
Some College (No Degree) - Government & Politics Program
University of Maryland, College Park
College Park, MDSkills
- Sales analysis
- Customer relationship management
- Process improvement
- Performance management
- Safety protocols
- Team leadership
Timeline
Store Manager – L6
Amazon Fresh
04.2024 - Current
Assistant Manager – Center Store, L5
Amazon Fresh
02.2023 - 04.2024
Assistant Manager – Overnight Center Store, L4
Amazon Fresh
07.2020 - 02.2023
Overnight Production Manager
Five Star Laundry
05.2019 - 03.2020
Executive Team Leader - Logistics
Target Corporation
04.2017 - 04.2019
Executive Team Leader - Replenishment
Target Corporation
07.2016 - 04.2017
Extended Executive Intern - Replenishment
Target Corporation
05.2015 - 07.2016
Some College - Accounting
Prince George's Community College
Some College - Accounting
North Carolina Agricultural & Technical State University
Some College (No Degree) - Government & Politics Program
University of Maryland, College Park