Tynece Roberts
Upper Marlboro
Summary
Certified medical assistant, phlebotomist, and electrocardiogram tech with a passion for providing quality patient care. A detail-oriented, organized, safety focused and accurate entry level healthcare professional that is eager to join and grow within an organization dedicated to patient centered care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Call Center Representative
Brightkey
01.2021 - Current
- Operated POS system to itemize and complete an of customer purchases.
- Completed data entry and filing to keep records updated for easy retrieval.
- Provided personalized customer care and trouble shooting.
- supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Lead Cashier/Assistant Manager
Carolina Kitchen
09.2018 - 01.2021
- Oversaw and managed stock supplies in ordering to reduce waste and maintain revenue goals.
- Orientated new hires, training them according to standard operating procedures
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
Education
In Progress - Bio Premed
Morgan State University
Baltimore, MDNo Degree -
School of Phlebotomy Vein Skills
Baltimore, MD08.2024
Skills
- First aid
- CPR
- Sample collection
- Taking vital signs
- Patient triaging
- Patient education
- Assisting physicians
- Venipuncture and Phlebotomy
- Proficient in Medical Terminology
Certification
- National Phlebotomy Certified Examination, Medical Assistant- Exp. August 2026
- National Phlebotomy Certified Examination, Phlebotomy Tech- Exp. August 2026
- National Phlebotomy Certified Examination, Electrocardiogram Tech- Exp. August 2026
- American Heart Association, BLS CPR Certification- Exp. August 2026
Timeline
Front Desk Receptionist/Call Center Representative
Brightkey
01.2021 - Current
Lead Cashier/Assistant Manager
Carolina Kitchen
09.2018 - 01.2021
In Progress - Bio Premed
Morgan State University
No Degree -
School of Phlebotomy Vein Skills
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