Tyra Cotton
Baltimore
Summary
Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
29
29
years of professional experience
4020
4020
years of post-secondary education
1
1
Certification
Work History
Lead Behavioral Health Tech Lead Certified MedTech
Truhealing Addiction and Mental Health Treatment
Woodlawn
08.2023 - 11.2026
- Completing rounds on the hour completing entire intakes assessments and releases.
- Searching clients to be sure they don't contaminate the building.
- Logging clients personal belongings feeding clients breakfast lunch and dinner training new hires on how the job operates.
- Conducting groups.
- Driving to pick up clients and taking clients to next level of care also going to pick up medication.
- Monitoring phone calls for clients after making the phone list.
- Assigning clients to bed rooms washing linen's for the program to have when new clients arrive.
- Assigning chores to the clients.
- Supervised daily activities of patients in a structured environment.
- Attended weekly staff meetings and provided updates on assigned cases.
- Developed and implemented behavior modification plans for clients exhibiting challenging behaviors due to their mental illness or substance abuse issues.
- Facilitated group therapy sessions, psycho-educational classes, and other activities designed to help individuals cope with their mental illness.
- Performed medication management responsibilities, including administering medications as prescribed by the physician.
House Manager /Driver
Aspire Behavioral health connections
Baltimore
12.2021 - 08.2023
- I run a house with 30 clients men and women from morning until afternoon with the clients assuring they do no harm to there selves.
- Then I cook them three meals day morning noon and dinner.
- Do one on one with the clients give out meds when needed take the clients to go pick up medicine when needed and to doctors appointments when needed.
- Also driving clients in n 16 passenger Van to take clients to appointments, Mathons and Meeti.gs Driving clients daily.
- Managed client intake processes and documentation accurately.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Delegated work to staff, setting priorities and goals.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Transported clients to appointments safely and efficiently.
- Collaborated with healthcare staff to ensure timely transportation services.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Assisted with loading and unloading freight when necessary.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Implemented training programs for new staff members to enhance service delivery.
- Developed systems for efficient management of daily operations in the house.
- Monitored service provider performance to ensure quality of services delivered.
House Manager Live In / Driver
The Building People
Baltimore
01.2019 - 12.2021
- I manage a house of five women seeking recovery.
- Implemented safety protocols to ensure resident well-being and compliance.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with loading and unloading of cargo to optimize delivery efficiency.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- I take them to meetings have one on one with them and research resources when they need them.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations.
- I'm emphatic with the clients and I listen to them where they are and where they wanna go and do my best work to assist with them getting there.
- Also driving the clients to appointments and other activities in a 19 passenger Van driving all the clients at one time to an event.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Explained goals and expectations required of trainees.
Front Desk Manager
Sheraton Hotels & Resorts
Baltimore
07.2003 - 05.2011
- Greeting customers with a smile checking for reservation using our Opera system to see if the room is ready and make any changes by customers request for a upgrade or smaller room.
- Working well under pressure detail oriented data entry skills, While assuring all call's are of Making deliveries as needed.
- Listening in on phone calls to take over in the case that a agent is losing the client do my best to sell why our hotel is the best as well as research the competition.
- To ensure we go above and beyond to satisfy the client's need's.
- Sending internal emails fax scanning documents if watered by the bank the customers using returning emails, phone calls, and in house chat mail to ensure every department is on the same page to make every stay is exceptional.
- Day and Night Audit's to be sure all nooks are correct.
- Daily meetings with my teams to remind them what ia required of them.
- Meeting with housekeeping Supervisor to know what we are working with that day completing all paper work needed meeting with my management for daily report.
- I even take time to talk with bell boys letting them know there our first impression.
- Checking all refreshments and making sure the lobby is spotless.
- Make sure if I work day I will make sure the night front desk rep to ensure the night audit is complete.
- Creating my teams schedule going over customers reports as well as the log book and create a daily report for my manager.
- Managed daily front desk operations and ensured smooth guest check-in processes.
- Developed relationships with repeat guests to enhance their overall experience at the hotel.
- Maintained accurate records of bookings, cancellations, and billing information for guests.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
Customer Service
Global Payment Systems
10.1997 - 07.2004
- Loading delivery truck with new POS system's to be delivered to new and existing customer's.
- To remove or troubleshoot and delivery new POS stem's.
- Driving to pick up and troubleshoot any POS system that was not working correctly.
- Traveled from MD to DC to ensure client's were able to Post there payment's in our secure company payment system POS.
- We also had to recover system's that where no longer needed or used inappropriately.
- Taking around 150 calls on slow days Rendering Customer Service with excellent quality assurance.
- Building new revenue also providing services needed for existing business.
- Providing collections effort when needed.
Education
High school diploma -
Walbrook high
Baltimore, MDCommunication/Bussiness - High school or equivalent
Walbrook Igh
Baltimore, MDUpper secondary education -
Some college -
Skills
- Cooking
- Customer service
- Writing skills
- Group home
- Experience with individuals with neurodevelopmental disorders
- Human resources
- Word processing
- Volunteer management
- Addiction counseling
- Healthcare management
- Working with trauma survivors
- Social work
- Direct patient care
- Experience with individuals with cognitive disabilities
- Medication administration
- Salesforce
- Filing
- Home coordinator experience
- Medical records
- Medication dispensing
- Load & unload
- Public speaking
- Project management
- Hospital experience
- Household staff supervision
- Working with children
- Behavioral health center experience
- Microsoft Outlook
- Estate household management
- Geriatrics
- Executive administrative support
- Working with individuals with mental health conditions
- Basic life support
- Computer networking
- PeopleSoft
- Direct support
- CRM software
- Communication skills
- Regulatory compliance
- Construction
- Resident's rights
- Patient treatment
- Surveillance
- 3PL
- Guest relations
- Quality assurance
- Youth worker experience
- Healthcare team management
- Bus driving
- Children
- Residential shelter experience
- Staff scheduling
- Restaurant experience
- Infection control
- Trauma response
- Banking
- Senior care
- Client services
- Fair Housing regulations
- CPR
- Medication pass administration
- Conflict management
- Discharge planning
- Project reporting
- Paratransit
- Bathing assistance
- Cleaning
- Substance abuse
- Resident supervision
- Microsoft PowerPoint
- Experience with individuals with dementia
- Patient interaction
- Managing care facility compliance projects
- Management
- Butler experience
- Appointment scheduling
- Household event coordination
- Financial services
- Property leasing
- Budgeting
- Event coordination
- School bus driving
- Working with individuals with trauma-related disorders
- Caregiving
- Manual handling
- Experience working with students
- Factory
- Community engagement
- Vital signs
- Computer operation
- Shuttle driving
- Van Driver
- Mentoring
- Recruiting
- Leadership
- Team management
- Payroll
- Medical terminology
- Supervising experience
- HIPAA
- Property management
- Teamwork
- Shift management
- Quality resident care
- Teaching experience with at-risk youth
- Working with people with disabilities
- Working with geriatric patients
- Personal assistant experience
- Time management
- Stock rotation
- First aid
- Working with people with developmental disabilities
- Facilities management
- Certified medication aide experience - Certified medication aide experience (6-10 years)
- Organizational skills
- Maintaining an organized workspace
- Assisting with ADLs
- Quality of care (regulatory compliance area)
- Household budget management
- Patient monitoring
- Public health
- Medication adherence support
- Casino
- Client assessment
Certification
- Driver's License
- American Red Cross CPR Certification
- Basic First Aid certificate, Any valid issuer for CA
- CPR Certification
- Certified Medication Technician
- First Aid Certification
- Passenger Endorsement
- Non-CDL Class C
- Certified Medication Aide
Timeline
Lead Behavioral Health Tech Lead Certified MedTech
Truhealing Addiction and Mental Health Treatment
08.2023 - 11.2026
House Manager /Driver
Aspire Behavioral health connections
12.2021 - 08.2023
House Manager Live In / Driver
The Building People
01.2019 - 12.2021
Front Desk Manager
Sheraton Hotels & Resorts
07.2003 - 05.2011
Customer Service
Global Payment Systems
10.1997 - 07.2004
High school diploma -
Walbrook high
Communication/Bussiness - High school or equivalent
Walbrook Igh