Tyra Jackson
Edgewood
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Office Assistant
JHCP EBMC Pediatrics and Med Peds
04.2024 - Current
- Precept and train new medical assistants and staff members, ensuring successful onboarding and continued education in clinical procedures and office policies and workflows
- Take and document vitals, including blood pressure, temperature, height, weight, and heart rate in EPIC
- Administer injections and perform blood draws, ensuring patient comfort and adherence to safety protocols
- Schedule appointments, check patients in and out, and coordinate referrals or prior authorizations
- Support physicians with minor medical procedures, ensuring smooth operations in the examination room
- Handle multi-line phone system, triage calls, and address patient inquiries promptly
- Perform additional duties as assigned
Medical Assistant/Medical Office Assistant
JHCP Pediatrics
01.2020 - 04.2024
- Provide front and back office support in a fast-paced pediatric practice
- Precept and train new medical assistants and staff members, ensuring successful onboarding and continued education in clinical procedures and office policies and workflows
- Take and document vitals, including blood pressure, temperature, height, weight, and heart rate in EPIC
- Administer injections and perform blood draws, ensuring patient comfort and adherence to safety protocols
- Schedule appointments, check patients in and out, and coordinate referrals or prior authorizations
- Support physicians with minor medical procedures, ensuring smooth operations in the examination room
- Handle multi-line phone system, triage calls, and address patient inquiries promptly
- Perform additional duties as assigned
Front Desk Administrator
Charm City Medicus
02.2018 - 06.2019
- Answered all incoming calls and managed patient inquiries and appointment scheduling
- Checked patients into the system and provided administrative support
- Assisted in training and mentoring new front desk staff, ensuring proper handling of patient interactions and system navigation
Cashier
Sally Beauty Supply
04.2009 - 02.2018
- Managed customer inquiries and assisted with product selection
- Maintained inventory control and ensured accurate financial transactions
- Trained and mentored new employees in customer service, register operations, and store policies
Medical Assistant
Bayview Medical Center
10.2014 - 01.2018
- Performed back-office tasks including vital sign measurement and data entry into EPIC
- Administered injections, blood draws, and assisted with minor procedures
- Handled multi-line phone system and returned calls from patients
- Managed prior authorizations and ensured compliance with insurance requirements
- Trained new staff members in clinical procedures and office protocols
Medical Assistant
Life Line Screenings
08.2013 - 12.2014
- Set up and broke down health screening equipment
- Performed medical screenings including EKGs, bone density tests, and peripheral arterial disease assessments
- Managed patient intake, collected co-pays, and performed tests such as glucose and cholesterol finger sticks
Manager
Sally Beauty Supply
07.2012 - 10.2013
- Managed employee schedules and store operations
- Trained and developed staff to improve performance and service quality
- Coordinated inventory and ordering, ensuring stock levels were maintained
Extern
Bayview Medical Center
Baltimore, MD
02.2010 - 03.2010
- Completed 160-hour externship, assisting with both front and back office duties
- Provided support with patient vitals, injections, and appointment scheduling
- Gained hands-on experience in a clinical setting, including customer service and office administration
Education
B.S - Healthcare Service Management
University of Maryland Global Campus
Adelphi, MD06-2027
Medical Assistant Program - undefined
TESST College of Technology
Towson, MD04-2010
High School Diploma - undefined
Overlea Senior High School
Rosedale, MD01-2007
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Reliable team player
- Procedure assistance
- Electronic health records
- CPR
- Immunization administration
- Patient care coordination
- Inventory management
Accomplishments
- JHCP Preceptor Training Completion 08/2023
- Epic Super User Training 2022
- Recognized for outstanding dedication to patient care.
Certification
Certified Medical Assistant (CMA)
Timeline
Medical Assistant/Medical Office Assistant
JHCP EBMC Pediatrics and Med Peds
04.2024 - Current
Medical Assistant/Medical Office Assistant
JHCP Pediatrics
01.2020 - 04.2024
Front Desk Administrator
Charm City Medicus
02.2018 - 06.2019
Medical Assistant
Bayview Medical Center
10.2014 - 01.2018
Medical Assistant
Life Line Screenings
08.2013 - 12.2014
Manager
Sally Beauty Supply
07.2012 - 10.2013
Extern
Bayview Medical Center
02.2010 - 03.2010
Cashier
Sally Beauty Supply
04.2009 - 02.2018
Medical Assistant Program - undefined
TESST College of Technology
High School Diploma - undefined
Overlea Senior High School
B.S - Healthcare Service Management
University of Maryland Global Campus