Dynamic and compassionate Certified Nursing Assistant with a proven track record at The Medical Team, excelling in patient care and HIPAA compliance. Recognized for enhancing care coordination and training staff, while fostering a reliable team environment. Committed to delivering exceptional support and improving patient comfort through effective communication and operational efficiency. Also a seasoned Facilities and Housekeeping Operations Leader with 10 years of experience in both fields healthcare and management,
. Directed environmental services for a 1.3 sq ft academic-medical campus and Hospital: led 67 FTEs.
. Achieved 98% customer satisfaction by instituting APPA inspections and weekly coaching.
. Implemented Mpulse CMMS, cutting open work orders by 40%.
. Assisted management team with $5M budget: saved $180k through vendors negotiations.
. Lead safety initiatives reducing TRIR from 6.2 to 3.8.
. Coordinated emergency drills and facility inspections with EH&S
Companionship and emotional support