TYRELL-CORTEZ LEE
Gaithersburg
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Noodles & Company
09.2019 - Current
- Kept inventory within optimal levels and organized for easy use
- Kept operations smooth and professional with consistent opening, closing, and shift change task lists
- Training new employees on how to properly run their stations and be safe while doing it
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
All Wheel Vehicle Mechanic
United States Army Reserves
04.2019 - Current
- Tested and adjusted repaired systems to meet manufacturers' performance specifications
- Maintained accurate records of time and materials required to perform repairs and service.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Read and followed technical documentation to complete accurate repairs.
- Retained accurate records of purchases, titles and sales.
Certified Nursing Assistant
Corewood Care
02.2022 - 06.2022
- Promoted good oral and personal hygiene by aiding
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Sales Associate
Carters
09.2019 - 02.2022
- Resolved customer concerns using strong communication and conflict management skills
- Checked sister stores and online options to locate items for customers
- Helped customers navigate store, complete sales, and process returns
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Met or exceeded individual sales goals and key performance indicators (KPIs)
- Discussed promotions and special offers to customers to increase sales
- Managed multiple tasks simultaneously while meeting deadlines.
Education
Associate of Science - Community Health Services
Montgomery College
Germantown, Maryland, MD06.2025
CNA License - Nursing Assistance
Cambridge Nursing Academy
Gaithersburg, MARYLAND11.2021
Skills
- Financial oversight
- Business Operations Knowledge
- Strategic Account Development
- Technical support
- Operations Oversight
- Skill enhancement programs
- Upholding professional ethics
- Business operations background
- Staff management
- Customer relationship management (CRM)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CNA - Certified Nurse Assistant
- CPR Cert
- BLS Cert
- Food Safety Manager Cert
- Allergen training cert
- MHA
- Software development license
Timeline
Certified Nursing Assistant
Corewood Care
02.2022 - 06.2022
Assistant General Manager
Noodles & Company
09.2019 - Current
Sales Associate
Carters
09.2019 - 02.2022
All Wheel Vehicle Mechanic
United States Army Reserves
04.2019 - Current
CNA License - Nursing Assistance
Cambridge Nursing Academy
Associate of Science - Community Health Services
Montgomery College