Tyrell Patterson
Sparrows Point
Summary
I'm an experienced associate with a strong background in customer service and leadership roles. Demonstrated ability to thrive as apart of a team, excel in fast paced environments, and quickly learn and adapt to new concepts.
Overview
6
6
years of professional experience
Work History
Transportation Associate
Amazon
08.2023 - Current
- Functioned as a POC providing coverage when a TAM is out of the office.
- Operating CMVs over the road as needed for TOMY runs or shuttling.
- Performing thorough pre trip inspections to ensure trailers and tractors are free of any defects that may negatively impact customer orders.
- Working as a yard jockey, moving trailers from dock doors to parking slips and vice versa in a timely, but safe manner.
IB Process Assistant
Amazon
01.2021 - Current
- Engage with associates at start of shift stand up to set expectations for the shift
- Staffing and labor tracking associates assigned to indirect roles
- Providing real-time coaching and feedback to improve stower quality and rate
- Maintaining strong floor presence to promptly support associates
- Ensuring all stations have functioning equipment needed to work successfully
- Sync with OM each quarter of the shift to report floor condition, performance, and escalate any concerns
- Keeping associates motivated by acknowledging top performers while encouraging bottom performers and going over the biggest areas of opportunity
- Tracking reactives and ensuring they're stowed by provided SLA to avoid delays in customer orders
Food & Beverage Expert
Target
08.2018 - 09.2020
- Act as a point of contact for any issues in my assigned department
- Available to cover a wide range of shifts and roles whenever needed
- Ensured workplace was clear of safety hazards and store cleanliness guidelines met
- Perform daily audits to track and report accurate counts of inventory
- Driving sales and increasing guest basket size by engaging with guests promptly setting new planograms
Education
A.S - Computer Science
CCBC Essex
Baltimore, MD10.2024
Skills
- Time Management
- Team Player
- Effective Communicator
- Strong Bias for Action
- Self-driven and motivated
- Quick learner
- Asking effective questions
Timeline
Transportation Associate
Amazon
08.2023 - Current
IB Process Assistant
Amazon
01.2021 - Current
Food & Beverage Expert
Target
08.2018 - 09.2020
A.S - Computer Science
CCBC Essex
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