Tyrique Hagan
Brandywine
Summary
Customer-focused professional with a Bachelor’s in Computer Science and over five years of experience in customer service, problem-solving, and technical troubleshooting. Proven ability to communicate effectively, resolve issues efficiently, and enhance customer satisfaction. Strong foundation in technical support, data management, and fast-paced environments. Highly adaptable, detail-oriented, and committed to delivering efficient solutions and a seamless customer experience.
Overview
5
5
years of professional experience
Work History
Delivery Driver & Customer Service Associate
Domino's
10.2023 - Current
- Provided exceptional customer service, ensuring prompt and accurate deliveries.
- Resolved customer complaints and concerns professionally, enhancing brand reputation.
- Assisted with store operations, handling transactions, and responding to customer inquiries.
SWAT Engineer Trainee
Revature
04.2024 - 06.2024
- Completed intensive technical training, focusing on troubleshooting, problem resolution, and system optimization.
- Developed expertise in analyzing and resolving technical issues efficiently.
- Enhanced critical thinking and adaptability to manage fast-paced problem-solving environments.
Night Selector
Jenette Brothers Inc
01.2022 - 05.2023
- Maximized warehouse efficiency through effective product organization and storage management.
- Prevented product damage by carefully handling items during the selection and packaging stages.
- Provided reliable support to other warehouse departments as needed, showcasing a strong commitment to overall company success.
- Assisted in conducting regular audits of inventory levels, ensuring accurate record-keeping for future orders.
Warehouse Associate
First Team Staffing
06.2021 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Crew Member
Wendys
07.2020 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Bowling Alley Front Desk Attendant
Elizabeth City State Unversity
09.2019 - 05.2020
- Assisted customers with inquiries, equipment rentals, and event coordination.
- Maintained detailed transaction records to ensure smooth operations.
Education
Bachelor - Computer And Information Sciences
Elizabeth City State University
Elizabeth City, NC12.2023
Skills
- Customer Service & Support
- Technical Troubleshooting & Problem-Solving
- Communication & Active Listening
- Conflict Resolution & Issue Escalation
- Data Entry & Record-Keeping
- Time Management & Multitasking
- Team Collaboration & Leadership
- Process Improvement & Efficiency
Timeline
SWAT Engineer Trainee
Revature
04.2024 - 06.2024
Delivery Driver & Customer Service Associate
Domino's
10.2023 - Current
Night Selector
Jenette Brothers Inc
01.2022 - 05.2023
Warehouse Associate
First Team Staffing
06.2021 - 01.2022
Crew Member
Wendys
07.2020 - 05.2021
Bowling Alley Front Desk Attendant
Elizabeth City State Unversity
09.2019 - 05.2020
Bachelor - Computer And Information Sciences
Elizabeth City State University
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