Tyron Speight
Silver Spring
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
14
14
years of professional experience
Work History
Apartment Leasing Consultant
Trinity Property Consultants
2022.02 - 2025.05
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
Bartender
The Block at Pike and Rose
2022.05 - 2024.04
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Leasing Consultant
Panco Management
2020.08 - 2022.02
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Restaurant Manager
Mrs. Ks Toll House
2011.03 - 2020.11
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
No Degree - Business Admin
Frostburg State University
Frostburg, MDCertificate Property Management - Property Management
Ashworth College
Norcross, GA2020-06
Skills
- Goal oriented
- Teamwork orientation
- Property management
- Fair housing laws
- Customer service
- Time management
- Problem-solving skills
- Multi-tasking strength
Timeline
Bartender
The Block at Pike and Rose
2022.05 - 2024.04
Apartment Leasing Consultant
Trinity Property Consultants
2022.02 - 2025.05
Leasing Consultant
Panco Management
2020.08 - 2022.02
Restaurant Manager
Mrs. Ks Toll House
2011.03 - 2020.11
No Degree - Business Admin
Frostburg State University
Certificate Property Management - Property Management
Ashworth College