Tyrone Johnson
Baltimore
Summary
Results-driven Director of Housekeeping with over 10 years in hospitality and environmental services management. Improved operational efficiencies and upheld cleanliness standards in senior living and hotel settings. Led initiatives that reduced operational costs and boosted patient satisfaction. Skilled in team leadership, budget management, and health regulation compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
EVS MANAGER
STERLING CARE BETHESDA
Baltimore
02.2025 - Current
- Provided leadership and management oversight to optimize the EVS operating model within the facility.
- Guaranteed a high standard of cleanliness and aesthetics for patients, visitors, and staff.
- Led quality improvement initiatives through training, auditing, and inspecting, resulting in actionable recommendations for enhanced service delivery.
- Evaluated and recommended environmental hygiene maintenance protocols for new floor coverings, wall coverings, furnishings, and interior finishes, enhancing overall facility hygiene standards.
- Assessed environmental hygiene maintenance needs and made pertinent recommendations.
- Managed regulated medical waste by ensuring packaging, storage, and disposal were in line with federal and state regulations, maintaining appropriate documentation.
- Directed resource allocation for environmental services department, providing recommendations for staffing, products, and equipment, while managing all human resource responsibilities including interviewing, hiring, staff development, and engagement initiatives.
EXECUTIVE HOUSEKEEPER
HAMPTON INN
Baltimore
04.2024 - Current
- Assisted in leading a team of 10 Room Attendants and 1 Houseman in a non-union environment.
- Managed and ensured oversight of hotel housekeeping operations.
- Developed and implemented comprehensive cleaning schedules and procedures to maintain cleanliness and orderliness.
- Scheduled housekeeping Room Attendants and laundry staff efficiently.
- Facilitated training and organization for the team, creating memorable experiences for every guest, both internal and external.
- Supervised labor and cost control within the housekeeping department while providing the highest level of ethical leadership.
- Conducted inspections of all guest rooms to guarantee that each room surpassed established standards.
- Implemented special projects including stripping and waxing floors and carpet cleaning.
ASSISTANT EXECUTIVE HOUSEKEEPING MANAGER
HYATT REGENCY BALTIMORE
Baltimore
08.2022 - 06.2023
- Coordinated household cleaning service operations, engaging in business development and managing client relations.
- Managed team productivity and workflow, consistently exceeding quality standards at the union property.
- Trained and mentored new personnel to enhance service quality and performance.
- Collaborated with the front desk to ensure prompt responses to all guest requests.
- Supervised daily operations focusing on employee performance, preventive maintenance, and safety protocols.
- Maintained control over expenses and inventory for precise budget tracking.
- Streamlined daily workflow through task prioritization and effective scheduling.
- Evaluated employee performance and devised improvement plans for continuous development.
MAINTENANCE MANAGER
EQUINOX SPORTS CLUB
Baltimore
05.2022 - 08.2022
- Oversaw overall productivity and success of the maintenance team.
- Managed payroll and scheduling for the department effectively.
- Provided all necessary tools and training for team members in the maintenance department.
- Ensured the functionality of gym equipment through regular checks and maintenance.
- Maintained cleanliness throughout the facility to provide a hygienic environment.
SECURITY OFFICER
HYATT REGENCY BALTIMORE
Baltimore
03.2019 - 08.2022
- Collaborated closely with the event team to oversee all professional baseball and football events.
- Participated in weekly forecasting and pre-con meetings to strategize security operations.
- Ensured the safety of guests and employees in accordance with established policies and procedures.
- Prepared and distributed daily reports to communicate activities to every shift throughout the day.
- Operated effectively in fast-paced, high-risk environments while upholding exceptional standards for security programs and strategies.
- Reviewed security camera footage and live feeds to identify trespassers and criminal activity promptly.
- Underwent continuous training on active shooter response strategies to ensure readiness for potential security breaches.
SHIFT LEAD
AMAZON FACILITY
Baltimore
10.2020 - 05.2022
- Oversaw the overall success and productivity of over 20 service personnel.
- Assigned and followed up on responsibilities across 25 operational zones.
- Supplied all necessary tools and training to foster a successful working environment.
- Conducted pre-shift meetings and provided nightly reports to the Account Manager regarding operational performance.
ASSISTANT HOUSEKEEPING MANAGER
MARITIME CONFERENCE CENTER
Baltimore
02.2019 - 09.2020
- Managed the opening procedures for both housekeepers and housemen.
- Assisted in leading a team of over 30 associates effectively.
- Oversaw payroll and scheduling for the entire housekeeping department.
- Attended weekly forecasting and pre-con meetings to ensure proper preparation and assist with QA audit evaluations.
ASSISTANT STEWARDING MANAGER
HYATT REGENCY BALTIMORE
Baltimore
01.2017 - 02.2019
- Assisted in leading a team of over 15 associates to ensure optimal performance.
- Managed payroll and scheduling for the stewarding department efficiently.
- Coordinated interdepartmental collaboration for various functions.
- Worked closely with back-of-house staff and Food & Beverage teams to ensure seamless operations.
- Performed additional duties as assigned, including assisting banquet staff during peak periods.
- Maintained a positive working relationship with United Here Local 7 union associates.
SECURITY OFFICER
HYATT REGENCY BALTIMORE
Baltimore
01.2017 - 02.2018
- Collaborated closely with the event team to oversee all professional baseball and football events.
- Participated in weekly forecasting and pre-con meetings to strategize security operations.
- Ensured the safety of guests and employees in accordance with established policies and procedures.
- Prepared and distributed daily reports to communicate activities to every shift throughout the day.
- Operated effectively in fast-paced, high-risk environments while upholding exceptional standards for security programs and strategies.
- Reviewed security camera footage and live feeds to identify trespassers and criminal activity promptly.
- Underwent continuous training on active shooter response strategies to ensure readiness for potential security breaches.
LOSS PREVENTION SUPERVISOR
MARRIOTT MARQUIS
Baltimore
03.2014 - 11.2016
- Contributed as a key member of the Marriott Marquis opening team in 2014.
- Oversaw operations of a team of 30 associates, ensuring smooth execution of departmental functions.
- Ensured adherence to policies and procedures to safeguard staff and visitors.
- Partnered with all departments to foster a safe working environment within the hotel.
- Managed payroll and scheduling for department, maintaining optimal staffing levels and adherence to budget.
- Implemented monthly internal audits, ensuring compliance with audit standards and identifying areas for improvement.
- Developed emergency response plans for hotel operations during opening phase.
- Assisted in drafting and implementing new Local Standard Operating Procedures (LSOPs).
- Understood APAC Group protocols & Secret Services, assisting with key arrival and departure procedures for the President and Vice President of the United States.
Education
HIGH SCHOOL DIPLOMA -
SOUTHERN HIGH SCHOOL
BaltimoreSkills
- Environmental compliance
- Project management
- Workday
- Problem solving
- Time management
- Adaptability
- Conflict Management
- Team motivation
- Collaborator
- Diligence
- Poised under pressure
- Empathy
Certification
- Special Police Officer Permit
- First Aid/CPR & Defibrillator Certified
- MDP & Spirit Training
- CLSO Certified
- Franklin Covey 2013
Timeline
EVS MANAGER
STERLING CARE BETHESDA
02.2025 - Current
EXECUTIVE HOUSEKEEPER
HAMPTON INN
04.2024 - Current
ASSISTANT EXECUTIVE HOUSEKEEPING MANAGER
HYATT REGENCY BALTIMORE
08.2022 - 06.2023
MAINTENANCE MANAGER
EQUINOX SPORTS CLUB
05.2022 - 08.2022
SHIFT LEAD
AMAZON FACILITY
10.2020 - 05.2022
SECURITY OFFICER
HYATT REGENCY BALTIMORE
03.2019 - 08.2022
ASSISTANT HOUSEKEEPING MANAGER
MARITIME CONFERENCE CENTER
02.2019 - 09.2020
ASSISTANT STEWARDING MANAGER
HYATT REGENCY BALTIMORE
01.2017 - 02.2019
SECURITY OFFICER
HYATT REGENCY BALTIMORE
01.2017 - 02.2018
LOSS PREVENTION SUPERVISOR
MARRIOTT MARQUIS
03.2014 - 11.2016
HIGH SCHOOL DIPLOMA -
SOUTHERN HIGH SCHOOL