Tyvana Cook
Owings Mills
Summary
Detail-oriented compliance professional with extensive experience in I-9 compliance, claims adjudication, and background verification. Strong problem-solving skills and a commitment to upholding federal regulations and internal policies. Currently pursuing a Master’s in Alcohol and Substance Abuse Counseling.
Overview
6
6
years of professional experience
Work History
I-9 Compliance Coordinator
Johns Hopkins University
04.2022 - Current
- Monitor and manage transactions in E-Verify as the primary contact for resolving I-9 and E-Verify issues
- Perform follow-up and resolution for E-Verifications with Tentative Non-Confirmation (TNC) status, assisting faculty, staff, and students in communications with DHS and SSA
- Generate and analyze reports to ensure ongoing I-9 compliance
- Interpret and enforce internal policies and federal regulations to maintain compliance
- Oversee data management within the Electronic I-9/E-Verify system
- Managed and processed international documents, ensuring compliance with global standards.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
Claims Adjudicator
Alorica
12.2020 - 04.2022
- Analyzed information to determine unemployment insurance claim eligibility and ensured prompt payment of benefits
- Evaluated claims to detect improper payments and fraud, delivering legally sound written determinations
- Explained and interpreted relevant laws, policies, and regulations regarding UI disqualifications and eligibility
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
Compliance Analyst
TEK Systems
10.2019 - 07.2020
- Reviewed background investigation results for Fortune 500 companies, assessing employment eligibility per state and federal law
- Managed client-employee communications to secure service agreements and maintain compliance
- Reinforced background investigation policies and procedures across field offices and corporate personnel
- Achieved a 0% error rate while processing required documentation
- Work directly with field offices, corporate personnel, and clients to obtain service agreements or utilize internal documents to establish and create custom client background check packages
- Create compliant background check packages/services with vendor(s)
International Verifications Analyst
Employment Background Investigations
08.2018 - 10.2019
- Researched and verified employment, certifications, and educational backgrounds for international clients
- Analyzed findings and communicated results to clients for informed decision-making
- Responded to client requests and interdepartmental communications within a 4-hour timeframe to expedite verification processes
- Served as a Subject Matter Expert to assist team members with international initiatives
Education
Bachelor of Science - Criminal Justice
Stevenson University
05-2015
Skills
- Project Management
- Data Analysis
- Proficient in Microsoft Office and iOS systems
- Data Entry (Typing: 65 WPM)
- Policy Interpretation
- Knowledge of Immigration Regulations
- Problem Solving
- Complaint Resolution
- Detail-Oriented
- Leadership Abilities
- Critical Thinking
- Effective Communication
- Ability to Work in High-Stress Environments
- Analytical mindset
Timeline
I-9 Compliance Coordinator
Johns Hopkins University
04.2022 - Current
Claims Adjudicator
Alorica
12.2020 - 04.2022
Compliance Analyst
TEK Systems
10.2019 - 07.2020
International Verifications Analyst
Employment Background Investigations
08.2018 - 10.2019
Bachelor of Science - Criminal Justice
Stevenson University
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