Summary
Overview
Work History
Education
Skills
Timeline
Availability
Generic

UJAY WEHYE

Reisterstown,MD

Summary

Compassionate and resilient professional with 2-3 years of experience in high-pressure support and call center roles, adept at delivering empathetic crisis intervention through phone, chat, and text. Demonstrates strong ability to manage multiple digital platforms while meticulously documenting sensitive information and upholding confidentiality. Versatile and results-driven, with over a decade of experience across operations, security, logistics, manufacturing, and consulting, showcasing expertise in developing strategies that enhance efficiency and elevate client satisfaction. Committed to fostering a collaborative atmosphere that drives success, ready to contribute operational excellence and strategic insight to EveryMind’s Crisis Hotline team.

Overview

21
21
years of professional experience

Work History

Crisis Support / Customer Support Representative

Synergy Foundation
03.2021 - 01.2025
  • Delivered empathetic support to clients via phone/chat during high-stress situations.
  • Navigated multiple messaging platforms and digital tools in real-time to manage communications effectively.
  • Documented interactions meticulously and ensured completion of all required paperwork before shift end.
  • Collaborated with supervisors to report service concerns, workflow issues, and client needs.
  • Maintained a private and secure workspace when handling sensitive information remotely.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Management Consultant

Elite Cleaning Company
05.2022 - 07.2025
  • Designed customized training programs to enhance employee skills and improve productivity.
  • Increased client revenue through development and implementation of effective sales strategies.
  • Conducted data-driven analyses to identify cost reduction opportunities and improve efficiency.
  • Advised clients on risk management strategies to mitigate potential threats and ensure business stability.

Machine Operator

Aerotek
09.2020 - 05.2022
  • Operate and monitor industrial machinery, ensuring compliance with production and safety standards.
  • Troubleshoot operational issues to minimize downtime and maintain quality output.
  • Document production activities accurately and coordinate with team members to achieve performance goals.
  • Operated blending machinery in accordance with manufacturing protocols.
  • Maintained production logs and ensured accuracy in measurements.
  • Furloughed

Clean Room Laborer

Protocol Management Services Inc
12.2019 - 05.2020
  • Assembled and packaged sensitive products in a controlled clean room environment.
  • Followed contamination-control procedures to meet quality standards.

Warehouse Associate

Pinnacle Logistics
11.2019 - 05.2020
  • Stacked and secured freight for safe air transport.
  • Worked collaboratively on an assembly line to meet strict shipment deadlines.

Driver Helper

Food Authority
04.2019 - 09.2019
  • Assisted with the loading/unloading of food deliveries.
  • Maintained accurate placement of goods and worked overnight to meet schedules.

Loader/Unloader

FedEx Ground
02.2006 - 03.2007
  • Loaded and unloaded packages quickly and safely.
  • Coordinated with logistics teams to meet delivery schedules.

Security Officer

United Parcel Service, Sovereign Bank, U.S. Security Associates, Securitas Security, Gateway Group One, Anheuser-Busch Budweiser
05.2004 - 04.2007
  • Conducted fire watch at Hoffman LaRoche in Nutley New Jersey.
  • Supervised employee pick up and drop off on the Campus of Hoffman LaRoche.
  • Monitored premises via patrols and CCTV.
  • Conducted dispatch and supervised the CCTV Center.
  • Sign and weighed trucks in and out at the weighing stations.
  • Conducted duties at console, answering phones and conducting hourly radio checks.
  • CPR and First Aid Training/Certified.
  • Managed access control and responded to emergencies following established protocols.
  • Maintained accurate logs and incident reports.


Education

High School Diploma -

West Orange High School
West Orange, NJ
05.2007

Skills

  • Crisis Response & De-escalation
  • Strategic Planning & Implementation
  • Client Relationship Management
  • Confidential Documentation Handling
  • Machinery and equipment management
  • Safety & Security Protocols
  • Logistics & Inventory Control
  • Training & Staff Development
  • Data Analysis & Process Improvement
  • CCTV monitoring
  • Physical security management
  • Packaging optimization
  • Proficient in pallet jack use
  • Monitoring systems
  • Efficient loading and unloading
  • Professional delivery driver
  • Crisis management
  • Clear and concise communication abilities
  • Organizational multitasking in fast-paced environments
  • Skilled in Microsoft Office Suite and collaboration tools
  • Experience with resource referral guidelines
  • Independent work with diverse stakeholders
  • Confidentiality compliance
  • Emotional resilience in high-stress environments

Timeline

Management Consultant

Elite Cleaning Company
05.2022 - 07.2025

Crisis Support / Customer Support Representative

Synergy Foundation
03.2021 - 01.2025

Machine Operator

Aerotek
09.2020 - 05.2022

Clean Room Laborer

Protocol Management Services Inc
12.2019 - 05.2020

Warehouse Associate

Pinnacle Logistics
11.2019 - 05.2020

Driver Helper

Food Authority
04.2019 - 09.2019

Loader/Unloader

FedEx Ground
02.2006 - 03.2007

Security Officer

United Parcel Service, Sovereign Bank, U.S. Security Associates, Securitas Security, Gateway Group One, Anheuser-Busch Budweiser
05.2004 - 04.2007

High School Diploma -

West Orange High School

Availability

  • Ready to Work
  • Willing to relocate: Anywhere
  • Authorized to work in the US for any employer

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UJAY WEHYE