Umar Naeem

• Lead, motivate, and manage a team of sales professionals, including sales consultants and managers.
• Set clear sales targets and performance objectives for the sales team.
• Develop and implement effective sales strategies and tactics to achieve dealership sales goals.
• Analyze market trends, competition, and customer preferences to identify opportunities and threats.
• Collaborate with other departments, such as marketing and finance, to align sales strategies with overall dealership objectives.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maintained extensive knowledge of company products and services.
• Developed and implemented comprehensive salesperson training program.
• Monitor the progress of sales deals and assist in closing high-value transactions.
• Manage paperwork and documentation related to vehicle sales.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.Resolved customer issues quickly to close deals and boost client satisfaction.
• Lead and managed a team of 16 sales professionals, setting and monitoring sales targets and performance metrics.
• Developed and executed effective sales strategies that consistently exceeded monthly and annual sales goals. Implemented training programs to improve the product knowledge and sales skills of the sales team, resulting in increased sales productivity.
• Managed inventory, ensuring optimal stock levels and competitive pricing to maximize sales opportunities.
• Regularly reviewed financial performance, managed budgets, and prepared comprehensive sales reports for senior management.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Assisting individual salespeople in setting aggressive, yet realistic monthly sales goals
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Set example of professionalism through actions
• Ensured all sales people meet or exceed all activity standards for prospecting calls, and appointments
• Worked closely with sales team on enforcement of proper selling methods
• Developed and implemented comprehensive salesperson training programs.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
• Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.

• Encouraged and motivated sales personnel daily to maintain high morale.
• Engaged customers early in the sale to obtain maximum gross.
• Demonstrated professional management.
• Set the example for enthusiasm, productivity and accountability.
• Followed up with existing customers to confirm their satisfaction.
• Generated future leads.

• Built long-lasting client relationships through excellent customer service and consistent followups.

• Led sales meetings with team members to establish sales and customer retention goals.
• Determined merchandise price schedules promotions and discount rates
• Monitored customer preferences to determine focus of sales efforts.
• Consistently met or exceeded monthly sales targets through diligent effort and persistence in closing deals.

• Offered vehicle financing and insurance to customers and provides them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies
• Worked with customers to obtain financing through lenders on vehicle purchases in conformance with state and federal law
• Worked with the sales team to ensure all new sales are referred to the F&I department and that the sales team has information on finance and lease programs and understands the benefits of the dealership's financing and extended service programs
• Processed finance transactions including lenders approval and timely funding
• Created organizational structures to improve accounting and finance functions.
• Collaborated with cross-functional teams for strategic business planning and growth initiatives.

• Determined each customer's vehicle needs by asking questions and listening
• Demonstrated vehicles (includes test drives)
• Delivered vehicles to customers
• Established personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals
• Report to the vehicle Sales Manager regarding objectives, planned activities, reviews and analyses
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.