Uneek Shakir
District Heights
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at the United States Post Office honed my package handling and interpersonal skills. Leveraging expertise in workplace safety and shipping procedures, I consistently improved service delivery by 30%, showcasing a commitment to excellence and a proactive approach to problem-solving.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
PSE Processing Clerk
United States Post Office
11.2024 - Current
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Automotive Technician
Hertz Global Holdings
11.2013 - 11.2024
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Automotive Service Advisor
Firestone Auto Care
03.2006 - 11.2013
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Library Technician
Library Of Congress Professional Guild/afscme Local 2910, American Federation Of State, County And M
09.2002 - 03.2006
- Assisted patrons in locating materials, enabling them to conduct research more effectively.
- Participated in staff meetings, contributing valuable input towards improvement of library services and operations.
- Ensured a welcoming environment by maintaining clean and orderly spaces within the library.
- Performed routine maintenance on equipment as needed, reducing downtime due to malfunctions or disrepair.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Maintained and updated patron records in library system database.
Education
No Degree - Automotive Technology
Lincoln Technical Institute
Columbia, MD09-2006
High School Diploma -
Central High School
Capitol Heights, MD06-1991
Skills
- Package handling
- Workplace safety
- Shipping and receiving
- Filing systems
- Mail sorting
- Loading and unloading
- Sorting procedures
- Shipping procedures
Timeline
PSE Processing Clerk
United States Post Office
11.2024 - Current
Automotive Technician
Hertz Global Holdings
11.2013 - 11.2024
Automotive Service Advisor
Firestone Auto Care
03.2006 - 11.2013
Library Technician
Library Of Congress Professional Guild/afscme Local 2910, American Federation Of State, County And M
09.2002 - 03.2006
No Degree - Automotive Technology
Lincoln Technical Institute
High School Diploma -
Central High School
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