Utibeobong Ebong
Maryland
Summary
Skilled customer service specialist with comprehensive experience at MetroLink Services Group, emphasizing policy administration and proficient conflict resolution.
Overview
6
6
years of professional experience
Work History
Customer support (insurances)
MetroLink Services Group
01.2024 - Current
- Managed daily carrier activity reports, policy changes, and cancellations with high accuracy.
- Assisted clients with payment processing, billing questions, and policy reinstatement.
- Pulled renewal documents, assigned files to Account Managers, and ensured timely processing.
- Processed mortgagee changes and issued Auto ID cards while maintaining clean system documentation.
Client Service & Administrative Support Representative
Forman, Inc.
Windsor mill
04.2023 - 01.2024
- Handled inbound inquiries, service requests, and account updates for commercial and residential clients.
- Performed accurate data entry, document uploads, and file maintenance across multiple systems.
- Supported billing, scheduling, and follow-up communication to enhance client satisfaction.
- Built strong relationships with clients, vendors, and internal teams to support retention.
Customer Experience Representative
Sunrise Logistics LLC
Baltimore
04.2020 - 04.2023
- Delivered excellent service by resolving issues, processing transactions, and assisting with account updates.
- Communicated effectively with customers via phone and in person, ensuring positive experiences.
- Maintained organized records, receipts, and documentation with high attention to detail.
- Recognized for professionalism, teamwork, and maintaining a high-quality service environment.
Education
High School Dipoma - Accounting
Maryland, USA01.2015
Skills
- Customer service and communication
- Attention to detail
- Time management
- Problem solving
- Insurance expertise
- Conflict resolution
- Policy administration
- Data entry
- Relationship building
- Accuracy and proficiency
- Computer skills
- Team collaboration
- Organizational abilities
- Interpersonal skills
- Positive mindset
- Independent work
Timeline
Customer support (insurances)
MetroLink Services Group
01.2024 - Current
Client Service & Administrative Support Representative
Forman, Inc.
04.2023 - 01.2024
Customer Experience Representative
Sunrise Logistics LLC
04.2020 - 04.2023