Valeria Bitca
Chisinau
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
6
6
years of professional experience
Work History
Computer Billing Operator
SRL Totul Pentru Copii
03.2023 - 01.2025
- Minimized late payments through proactive client reminders via email or phone calls, fostering positive relationships.
- Maximized system capabilities by staying current on software updates and recommending enhancements as needed for improved functionality.
- Maintained up-to-date client records by diligently updating contact information, payment terms, and other relevant details.
- Simplified account reconciliations with accurate tracking of adjustments, discounts, or write-offs applied to invoices.
Warehouse Lead
Amazon
08.2019 - 10.2022
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Housekeeper
Mercury Hotels
09.2018 - 06.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
High School Diploma -
Liceul Teoretic Mihai Palade
Puhoi05-2011
Skills
- Accurate data entry
- Accounts receivable
- Payment processing
- Employee training
- Physically strong
- Mentoring and training
- Customer service
- Customer care
- Relationship building
Languages
English
Full Professional
Romanian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Computer Billing Operator
SRL Totul Pentru Copii
03.2023 - 01.2025
Warehouse Lead
Amazon
08.2019 - 10.2022
Housekeeper
Mercury Hotels
09.2018 - 06.2019
High School Diploma -
Liceul Teoretic Mihai Palade
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