Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Bosley

Belcamp

Summary

Customer-focused Sales Associate with extensive experience in retail environments. Demonstrates strong organizational and time management skills. Delivers exceptional guest experiences through welcoming interactions and in-depth product knowledge.

Overview

14
14
years of professional experience

Work History

Lead Eyewear Consultant

MyEyeDr
Aberdeen
10.2022 - 05.2025
  • Conducted fittings for contact lenses and glasses according to manufacturer guidelines.
  • Explained product features, benefits, warranties and return policies to customers.
  • Provided training on proper frame selection techniques to new employees.
  • Organized merchandise displays to attractively showcase products.
  • Provided customer service to eyewear shoppers, answering questions and addressing concerns.
  • Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Answered incoming calls in a professional manner.
  • Inputted patient demographic data into electronic health record system.
  • Adhered to HIPAA regulations when handling confidential patient information.

Coach

Walmart
Fallston
02.2011 - 08.2022
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided training to new employees on company policies and procedures.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Maintained a safe working environment by enforcing safety regulations.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Maintained inventory by checking merchandise to determine levels.

Education

Some College (No Degree) - Business Communication

Harford Community College
Bel Air, MD

Skills

  • Customer service and support
  • Product knowledge and sales
  • Insurance verification processes
  • Electronic health records management
  • Visual merchandising strategies

Timeline

Lead Eyewear Consultant

MyEyeDr
10.2022 - 05.2025

Coach

Walmart
02.2011 - 08.2022

Some College (No Degree) - Business Communication

Harford Community College

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Valerie Bosley