Valous K. Haywood
Baltimore,MD
Summary
IT professional prepared for this role with comprehensive understanding of computer information systems and keen eye for optimizing IT operations. Known for enhancing system performance and troubleshooting technical problems efficiently. Collaborative team player focused on achieving impactful results and adapting to dynamic environments. Expertise in system administration and database management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Computer Information Specialist Manager
Maryland Insurance Administration - State of Maryland
Baltimore, MD
11.2015 - Current
- Reviews user needs and requests for automation and evaluates personal computer hardware, software, and services.
- Assists users in developing the conceptual design of personal computer systems and personal computer systems applications with IT Programmer Analysts.
- Installs and troubleshoots personal computer hardware and software.
- Monitors data processing by computer systems and coordinates the resolution of production problems.
- Uses generally accepted computer programming language to customize packaged personal computer software applications and to create special-purpose office applications and databases.
- Manages and controls inventory of personal computer hardware, software, supplies, and equipment.
- Coordinates the maintenance and modification of computer system applications.
- Conducted training sessions for staff on new technologies and system upgrades.
- Analyzed data trends to inform decision-making and improve service delivery.
- Improved system efficiency by implementing new software and hardware solutions.
- Managed troubleshooting processes, resolving technical issues promptly for stakeholders.
- Increased end-user satisfaction with timely resolution of technical issues and proactive communication.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Diagnosed and troubleshot hardware, software and network issues.
Technical Support Specialist
Astound Broadband Powered by RCN - Broadstripe
Millersville, MD
11.2005 - 02.2015
- Upgraded servers and performed general maintenance on a routine basis.
- Relocated computer equipment as necessary to accommodate office moves.
- Installed and configured computer systems and applications.
- Responded to customer inquiries and assisted in troubleshooting and resolving challenges.
- Resolved technical issues related to network interruptions.
- Maintained a working log and detailed all required system updates, including date of completion.
- Assisted with resolving VPN connectivity issues, Unlocked customer accounts and reset passwords remotely.
- Maximized computer systems capabilities by studying technical applications and making recommendations.
- Resolved tickets representing staff-generated technical requests of problems and troubleshoot technical and process issues to maintain productivity.
Education
Bachelor of Science - Information Systems
Towson University
Towson, MD01-2005
Skills
- 10 years of working in State Government Agencies
- Knowledge of networking principles and operating systems
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ensures quality assurance and regulatory compliance on major projects
- Customer Service focused, process improvement and collaborative mindset
- Ability to communicate technical information in an accessible manner to non-technical employees
- IT troubleshooting
- IT documentation
- Software development
- Information security
- Mobile application development
- Operating system management
- Network security
Certification
- Tech For Latitude Notebook – Dell Certified
- Desktop and Laptop – HP Certified
- HP LaserJet Certified
- IBM MaaS360 Mobile Device Management Certified
Timeline
Computer Information Specialist Manager
Maryland Insurance Administration - State of Maryland
11.2015 - Current
Technical Support Specialist
Astound Broadband Powered by RCN - Broadstripe
11.2005 - 02.2015
Bachelor of Science - Information Systems
Towson University