Valree Henderson
Morningside
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and medical assistance at Kim Kelly Pediatrics. Proven ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Skilled in managing high-pressure situations while maintaining professionalism, ensuring seamless office operations and positive visitor experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pediatric Front Desk Receptionist/Certified Medical Assistant
Kim Kelly Pediatrics
03.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Customer Service Representative
Kaiser Permanente
01.2023 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Certified Medical Assistant/Front Desk Supervisor
Metropolitan Women's Group
08.2017 - 11.2022
- Perform various office and clinical duties.
- Work directly with healthcare practice staff to collect test samples, place lab orders, maintain patient records, and insurance in a electronic health records system.
- Explain common medical procedures to patients and assist in basic examinations.
- Serve patients by greeting and helping them with scheduling appointments, and maintaining records and accounts.
- Collect co-pays and answer inquires about billing and insurance.
Customer Service Supervisor
Avis/Budget
05.2014 - 09.2018
- On routine basis, respond to inquirers pertaining to the availability and cost of renting vehicles for business and personal purposes via email, walk-ins, and callers.
- Secure reservations for rentals and lease agreements.
- Discuss and address any questions regarding the term of rental or leasing agreements.
- Finalize paperwork and receive payments.
Education
EMT - EMT
University of Maryland
MD03.2020
Certified Medical Assistant - No Degree
Sanz School
Silver Spring, MD11.2008
High School Diploma - undefined
Eleanor Roosevelt High School
Greenbelt05.2005
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data Entry
Certification
- CMA
- CPR
- AHA
- EMT
Timeline
Pediatric Front Desk Receptionist/Certified Medical Assistant
Kim Kelly Pediatrics
03.2023 - Current
Customer Service Representative
Kaiser Permanente
01.2023 - 03.2023
Certified Medical Assistant/Front Desk Supervisor
Metropolitan Women's Group
08.2017 - 11.2022
Customer Service Supervisor
Avis/Budget
05.2014 - 09.2018
EMT - EMT
University of Maryland
Certified Medical Assistant - No Degree
Sanz School
High School Diploma - undefined
Eleanor Roosevelt High School
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