Summary
Overview
Work History
Education
Skills
Accomplishments
Contact
Certification
Languages
Timeline
Generic

Vanessa Barran

Frederick

Summary

Dedicated service professional with a strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering a collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization. Aiming to leverage expertise to deliver exceptional service and contribute to organizational success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Service Coordinator

Amcord Care
05.2023 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.
  • Communicated with clients and service providers to provide updates on work progress.
  • Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
  • Enhanced team efficiency by coordinating service schedules and reducing downtime between appointments.
  • Increased client trust with consistent follow-ups to gather feedback and address concerns.
  • Organized training sessions for staff, raising quality of customer service provided.

Caregiver/ Safety/ Customer Service

Independent Contractor
01.2009 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.

Director/ Supervised Manager/ Team Leader

Mon Petite Miracles Child Care Center
01.2010 - 01.2023
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.

Customer Service/ Scheduling/ Data Organizer

Skin Station
01.2018 - 01.2019
  • Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
  • Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
  • Developed systems-based approach to establish successful completion of event tasks.

Education

High School Diploma -

Benton High School
Benton, LA
01.2009

Certification in Child Develpment Associates - Early Childhood Education

Northwestern State University (NSU)
Shreveport, LA
05.2025

General Studies

Bossier Parish Community College (BPCC)
01.2010

Skills

  • Strategic delegation skills

  • Skilled in digital tools

  • Reliable

  • Administration of funded care services

  • CCAP program management skills

  • TIPS (government funding for children in Foster Care)

  • Clear verbal communication skills

  • Efficient resource management

  • Ongoing client support

  • Excellent communication

  • Effective team collaboration

  • Client advocacy

  • Telephone communication

  • Accurate recordkeeping

  • Notetaking and documentation

Accomplishments

  • Achieved Lead Service Coordinator by completing 70 case loads with accuracy and efficiency.
  • Documented and resolved 70+ case loads which led to Lead Service Coordinator promotion in a year.
  • Achieved Transportation services by introducing Transportation guidelines for Transportation Session tasks.

Contact

  • (318) 347-5274
  • Vanessabarran192@gmail.com

Certification

  • Certified Lead Service Coordinator, Amcord Care - 2025

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Lead Service Coordinator

Amcord Care
05.2023 - Current

Customer Service/ Scheduling/ Data Organizer

Skin Station
01.2018 - 01.2019

Director/ Supervised Manager/ Team Leader

Mon Petite Miracles Child Care Center
01.2010 - 01.2023

Caregiver/ Safety/ Customer Service

Independent Contractor
01.2009 - Current

High School Diploma -

Benton High School

Certification in Child Develpment Associates - Early Childhood Education

Northwestern State University (NSU)

General Studies

Bossier Parish Community College (BPCC)

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Vanessa Barran