Vanessa Cruz
Germantown
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
Work History
Supervisor
Hook & Reel Seafood
2020.05 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed and implemented customer service policies to enhance satisfaction.
Volunteer
Homes Not Borders
2020.01 - 2022.01
- Assisted with special events and programs.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Taught study skills and other methods for test preparation.
- Communicated with parents and teachers regarding student progress and areas of concern.
- Determined concepts needing priority focus of tutorial sessions by reviewing and assessing student work, notes and discussions.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Leveraged technology and visual aids to engage students and enhance learning.
Education
Associate of Science - Electrical Engineering
Montgomery College
Rockville, MD05.2025
Skills
- Market Analysis
- Contract Management
- Sales Expertise
- SolidWorks (CAD)
- Program Coding (Python and C program)
- Critical Thinking
Timeline
Supervisor
Hook & Reel Seafood
2020.05 - Current
Volunteer
Homes Not Borders
2020.01 - 2022.01
Associate of Science - Electrical Engineering
Montgomery College
Similar Profiles
Roselyn TorresRoselyn Torres
Server at Hook & Reel SeafoodServer at Hook & Reel Seafood
Kya HoardKya Hoard
Server at Hook & Reel SeafoodServer at Hook & Reel Seafood
Shannon DieselShannon Diesel
Server at Hook & Reel Cajun Seafood and BarServer at Hook & Reel Cajun Seafood and Bar