Vanessa Richards
Lanham
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively. Currently a certified nursing assistant.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
Lanham
09.2020 - Current
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Responded quickly and effectively to emergency situations as they arose.
- Monitored inventory levels and placed orders for supplies as needed.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Processed refunds and exchanges according to company policy.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted customers with locating items within the store when requested.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Answered customer questions and provided store information.
Stocker
Doyle Printing & Communications
Hyattsville
06.2021 - 08.2023
- Provided customer service by answering questions about product location, price and availability.
- Sorted returned merchandise for restocking or disposal.
- Stocked shelves with newly arrived products.
- Participated in physical inventories of stock on hand periodically.
- Packed boxes for shipment using appropriate packing materials.
- Ensured that all parcels were packed properly before shipping out of facility.
- Loaded trays of envelopes into automated sorting machines.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Sorted incoming mail for distribution to staff, departments and external customers.
- Labeled containers with required information before dispatching them.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Education
CNA License -
Nurse One (CNA School)
Lanham, MD08-2024
High School Diploma -
Dual High School
Lanham, MD06-2020
Skills
- Patient care
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Performance reviewing
- Staff development
- Shift leadership
- Staff training and onboarding
- Handling customer complaints
- Workplace safety
- Decision-making
- Cash handling
- Operations management
- Staff motivation
- Team building
- Inventory controls
- Shift checklists
- Lifting techniques
- Team cooperation
- Inventory management
- Vital signs monitoring
- Basic life support
- Employee training
- Post office operations
- Mail sack handling
- Problem-solving skills
- First aid certification
- Feeding assistance
- Adaptable to change
- Healthcare ethics
- Range of motion exercises
- Personal care assistance
- Vital signs
Certification
- Shift manager
- Certified nursing assistant
References
References available upon request.
Timeline
Stocker
Doyle Printing & Communications
06.2021 - 08.2023
Shift Manager
Taco Bell
09.2020 - Current
CNA License -
Nurse One (CNA School)
High School Diploma -
Dual High School