Vasilachi Mariana
Chisinau
Overview
6
6
years of professional experience
Work History
Dispatch Coordinator
US Express Carriers
Chisinau, Moldova
2023.04 - 2023.12
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage.
- Analyzed fleet utilization data from past months to identify areas for improvement.
- Developed relationships with brokers to ensure optimal pricing and service levels.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Negotiated contracts with brokers for transportation services at competitive rates.
- Provided guidance to drivers on road conditions, speed limits, traffic patterns.
- Resolved billing disputes with brokers regarding payment.
Dispatch Coordinator
Nova Lines
Chisinau, Moldova
2021.09 - 2023.01
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage.
- Analyzed fleet utilization data from past months to identify areas for improvement.
- Developed relationships with brokers to ensure optimal pricing and service levels.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Negotiated contracts with brokers for transportation services at competitive rates.
- Provided guidance to drivers on road conditions, speed limits, traffic patterns.
- Resolved billing disputes with brokers regarding payment.
Customer Service Representative
International Travel Network
Chisinau, Moldova
2019.09 - 2020.04
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Waitress
Belantis Amusement Park
Leipzig, Germany
2019.06 - 2019.09
Chambermaid
Santa Marina Holiday Village
Sozopol, Bulgari
2018.06 - 2018.10
Education
General Medicine
Chisinau2020-01
Foreign Languages
Moldova State University
Chisinau2017-01
Violin And Painting Courses
Art School
Colibasi, Cahul2014-06
Skills
- Route Planning Expertise
- Customer Service
- Adjusting Routes
- Analytical Skills
- Relationship Building
- Problem-Solving
- Effective Communications
Languages
Romanian
First Language
English
Upper Intermediate (B2)
B2
Russian
Intermediate (B1)
B1
German
Beginner (A1)
A1
Timeline
Dispatch Coordinator
US Express Carriers
2023.04 - 2023.12
Dispatch Coordinator
Nova Lines
2021.09 - 2023.01
Customer Service Representative
International Travel Network
2019.09 - 2020.04
Waitress
Belantis Amusement Park
2019.06 - 2019.09
Chambermaid
Santa Marina Holiday Village
2018.06 - 2018.10
General Medicine
Foreign Languages
Moldova State University
Violin And Painting Courses
Art School