Vasilachi Mariana
Chisinau
Overview
6
6
years of professional experience
Work History
Dispatch Coordinator
US Express Carriers
Chisinau, Moldova
04.2023 - 12.2023
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage.
- Analyzed fleet utilization data from past months to identify areas for improvement.
- Developed relationships with brokers to ensure optimal pricing and service levels.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Negotiated contracts with brokers for transportation services at competitive rates.
- Provided guidance to drivers on road conditions, speed limits, traffic patterns.
- Resolved billing disputes with brokers regarding payment.
Dispatch Coordinator
Nova Lines
Chisinau, Moldova
09.2021 - 01.2023
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage.
- Analyzed fleet utilization data from past months to identify areas for improvement.
- Developed relationships with brokers to ensure optimal pricing and service levels.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Negotiated contracts with brokers for transportation services at competitive rates.
- Provided guidance to drivers on road conditions, speed limits, traffic patterns.
- Resolved billing disputes with brokers regarding payment.
Customer Service Representative
International Travel Network
Chisinau, Moldova
09.2019 - 04.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Waitress
Belantis Amusement Park
Leipzig, Germany
06.2019 - 09.2019
Chambermaid
Santa Marina Holiday Village
Sozopol, Bulgari
06.2018 - 10.2018
Education
General Medicine
Chisinau01-2020
Foreign Languages
Moldova State University
Chisinau01-2017
Violin And Painting Courses
Art School
Colibasi, Cahul06-2014
Skills
- Route Planning Expertise
- Customer Service
- Adjusting Routes
- Analytical Skills
- Relationship Building
- Problem-Solving
- Effective Communications
Languages
Romanian
First Language
English
Upper Intermediate (B2)
B2
Russian
Intermediate (B1)
B1
German
Beginner (A1)
A1
Timeline
Dispatch Coordinator
US Express Carriers
04.2023 - 12.2023
Dispatch Coordinator
Nova Lines
09.2021 - 01.2023
Customer Service Representative
International Travel Network
09.2019 - 04.2020
Waitress
Belantis Amusement Park
06.2019 - 09.2019
Chambermaid
Santa Marina Holiday Village
06.2018 - 10.2018
General Medicine
Foreign Languages
Moldova State University
Violin And Painting Courses
Art School