Víctor Martins Casadiego
Baltimore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
General Manager
Elite Parking Llc
01.2017 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed effective business plans to align strategic decisions with long-term objectives.
Recruitment Manager
ABC Services Of Maryland
04.2023 - 04.2024
- Streamlined the recruitment process by implementing a centralized applicant tracking system, reducing time-to-hire and improving candidate experience.
- Developed comprehensive job descriptions for various positions, attracting high-quality candidates and ensuring a smooth onboarding process.
- Built strong relationships with hiring managers through consistent communication, resulting in better understanding of their needs and more efficient candidate selection.
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
- Managed the internal referral program to encourage current employees to refer quality candidates, leading to lower recruitment costs over time.
Shuttle Driver
EZ Connect Shuttle
01.2016 - 12.2018
- Transported customers to and from hospitals.
- Operated with safety and skill to avoid accidents and delays.
- Maintained clean and neat shuttle for passenger comfort.
- Drove 20-passenger shuttle bus to and from terminal.
- Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
- Accepted and processed fares.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Adhered to tight schedule and met departure and arrival deadlines.
Lead Valet Attendant
Elite Parking LLC
01.2015 - 12.2016
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Answered guest's questions about property amenities and services.
- Completed claim check, vehicle damage and billing dispute forms.
- Issued and collected claim tickets and processed valet parking fees.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
- Assisted hotel guests with valet retrieval process.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Delivered above and beyond service to VIP guests at property.
- Managed ticket stubs, payments and other records for regular and special event customers.
- Assigned and verified vehicle claim tickets upon arrival and retrieval.
Education
High School Diploma -
Colegio María Santísima
Lara, Venezuela07.2009
No Degree - English-as-a-Second-Language Education
The Community College of Baltimore County
Catonsville, MD12.2013
No Degree - English-as-a-Second-Language Education
Towson University
Baltimore, MD12.2014
No Degree - Exercise Science
The Community College of Baltimore County
Essex, MD12.2021
Skills
- Department Oversight
- Supplier Monitoring
- Records Organization and Management
- Business Leadership
- Self-Motivated
- Managing Laborers
- Staff Management
- Scheduling and Coordinating
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Recruitment Manager
ABC Services Of Maryland
04.2023 - 04.2024
General Manager
Elite Parking Llc
01.2017 - Current
Shuttle Driver
EZ Connect Shuttle
01.2016 - 12.2018
Lead Valet Attendant
Elite Parking LLC
01.2015 - 12.2016
High School Diploma -
Colegio María Santísima
No Degree - English-as-a-Second-Language Education
The Community College of Baltimore County
No Degree - English-as-a-Second-Language Education
Towson University
No Degree - Exercise Science
The Community College of Baltimore County
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