Vera Mirzencu
Chişinău ,Chișinău Municipality
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Customer-oriented Sales manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Highly skilled communicator committed to delivering real-time interpretation services for business clients with faultless accuracy. Maintains branding and nuances in meaning across languages, achieving seamless tone of voice.
Overview
4
4
years of professional experience
12087
12087
years of post-secondary education
Work history
Customer service operator
Roslin Solutions SRL
Chisinau, Chișinău Municipality
2024.12 - 2025.05
- Collaborated closely with team members for seamless operations during busy periods.
- Handled high volume calls for efficient resolution of customer issues.
- Stayed up-to-date on product features and updates, providing accurate information to customers at all times.
- Offered personalized assistance to clients, ensuring a positive shopping experience every time.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Processed inbound customer calls, providing information on service or product upgrades
Translator
Punto Bianco
Chişinău , Chişinău
2021.06 - 2024.09
- Translated written documents accurately with linguistic precision.
- Delivered timely translations, meeting project deadlines and client expectations.
QA manager
Following support S.R.L
Chişinău , Chişinău
2022.03 - 2024.08
- Performed periodic operational checks of data held within database to uphold quality standards.
- Assessed data to meet contractual obligations and identify missing or incomplete information.
Sales promoter
Jackson nutrition
Lawrence, Lawrence
2024.03 - 2024.06
- Informed current and potential customers about product updates, special offers and new products.
- Documented and processed orders for customer purchases.
- Gained customer interest and trust with personable attitude.
Sales manager
Dialect Pro S.R.L
Chişinău , Chişinău
2022.01 - 2022.03
- Identified and qualified new sales prospects to continually meet targets.
- Customized promotional strategies to meet needs of different clients, products and services.
- Achieved exceptional client satisfaction feedback and ratings.
Education
School no.6
10/2003 - 2008.03
Middle school graduation -
Benedetto Croce
09/2008 - 2011.06
Marco Minghetti
09/2011 - 2012.06
High school graduation -
Giuseppe Medici
09/2011 - 2012.06
Diploma of license Higher Education - Licénciate in Humanities, field of training Modern and classical language
Free international University of Moldova
11/2016 - 2019.06
Diploma of Master degree - Degree of Master in Philology, applied foreign languages in Tourism and international trade
Free international University of Moldova
09/2019 - 2021.06
Skills
- [Language] fluency English
- [Language] fluency Italian
- [Language] fluency Spanish
- [Language] fluency Romanian
- Computer literate
- Creative writing
- Copywriting
- Literary translation
- Document review
- Customer Service
- Sales techniques
- Account management
- Lead generation
- Persuasive communication
- Key account management
- Excellent communication skills
- Market intelligence
- Sales office management
- Public Relations
- Product presentations
- Quality Control
- Employee supervision
Custom
Personal Information
Affiliations
- Travel
- Sports
- Cook
Timeline
Customer service operator
Roslin Solutions SRL
2024.12 - 2025.05
Sales promoter
Jackson nutrition
2024.03 - 2024.06
QA manager
Following support S.R.L
2022.03 - 2024.08
Sales manager
Dialect Pro S.R.L
2022.01 - 2022.03
Translator
Punto Bianco
2021.06 - 2024.09
School no.6
10/2003 - 2008.03
Middle school graduation -
Benedetto Croce
09/2008 - 2011.06
Marco Minghetti
09/2011 - 2012.06
High school graduation -
Giuseppe Medici
09/2011 - 2012.06
Diploma of license Higher Education - Licénciate in Humanities, field of training Modern and classical language
Free international University of Moldova
11/2016 - 2019.06
Diploma of Master degree - Degree of Master in Philology, applied foreign languages in Tourism and international trade
Free international University of Moldova
09/2019 - 2021.06