Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Affiliations
Timeline
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Vera Mirzencu

Chişinău ,Chișinău Municipality

Summary

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Customer-oriented Sales manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Highly skilled communicator committed to delivering real-time interpretation services for business clients with faultless accuracy. Maintains branding and nuances in meaning across languages, achieving seamless tone of voice.

Overview

4
4
years of professional experience
12087
12087
years of post-secondary education

Work history

Customer service operator

Roslin Solutions SRL
Chisinau, Chișinău Municipality
12.2024 - 05.2025
  • Collaborated closely with team members for seamless operations during busy periods.
  • Handled high volume calls for efficient resolution of customer issues.
  • Stayed up-to-date on product features and updates, providing accurate information to customers at all times.
  • Offered personalized assistance to clients, ensuring a positive shopping experience every time.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Processed inbound customer calls, providing information on service or product upgrades

Translator

Punto Bianco
Chişinău , Chişinău
06.2021 - 09.2024
  • Translated written documents accurately with linguistic precision.
  • Delivered timely translations, meeting project deadlines and client expectations.

QA manager

Following support S.R.L
Chişinău , Chişinău
03.2022 - 08.2024
  • Performed periodic operational checks of data held within database to uphold quality standards.
  • Assessed data to meet contractual obligations and identify missing or incomplete information.

Sales promoter

Jackson nutrition
Lawrence, Lawrence
03.2024 - 06.2024
  • Informed current and potential customers about product updates, special offers and new products.
  • Documented and processed orders for customer purchases.
  • Gained customer interest and trust with personable attitude.

Sales manager

Dialect Pro S.R.L
Chişinău , Chişinău
01.2022 - 03.2022
  • Identified and qualified new sales prospects to continually meet targets.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Achieved exceptional client satisfaction feedback and ratings.

Education

School no.6
10/2003 - 03.2008

Middle school graduation -

Benedetto Croce
09/2008 - 06.2011

Marco Minghetti
09/2011 - 06.2012

High school graduation -

Giuseppe Medici
09/2011 - 06.2012

Diploma of license Higher Education - Licénciate in Humanities, field of training Modern and classical language

Free international University of Moldova
11/2016 - 06.2019

Diploma of Master degree - Degree of Master in Philology, applied foreign languages in Tourism and international trade

Free international University of Moldova
09/2019 - 06.2021

Skills

  • [Language] fluency English
  • [Language] fluency Italian
  • [Language] fluency Spanish
  • [Language] fluency Romanian
  • Computer literate
  • Creative writing
  • Copywriting
  • Literary translation
  • Document review
  • Customer Service
  • Sales techniques
  • Account management
  • Lead generation
  • Persuasive communication
  • Key account management
  • Excellent communication skills
  • Market intelligence
  • Sales office management
  • Public Relations
  • Product presentations
  • Quality Control
  • Employee supervision

Custom

Personal Information

Affiliations

  • Travel
  • Sports
  • Cook

Timeline

Customer service operator

Roslin Solutions SRL
12.2024 - 05.2025

Sales promoter

Jackson nutrition
03.2024 - 06.2024

QA manager

Following support S.R.L
03.2022 - 08.2024

Sales manager

Dialect Pro S.R.L
01.2022 - 03.2022

Translator

Punto Bianco
06.2021 - 09.2024

School no.6
10/2003 - 03.2008

Middle school graduation -

Benedetto Croce
09/2008 - 06.2011

Marco Minghetti
09/2011 - 06.2012

High school graduation -

Giuseppe Medici
09/2011 - 06.2012

Diploma of license Higher Education - Licénciate in Humanities, field of training Modern and classical language

Free international University of Moldova
11/2016 - 06.2019

Diploma of Master degree - Degree of Master in Philology, applied foreign languages in Tourism and international trade

Free international University of Moldova
09/2019 - 06.2021

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Vera Mirzencu