Veraliz Hernandez
Bowei
Summary
Dedicated and reliable professional with more than 10 years of experience in customer service, call center operations, human resources support, and food service. Skilled in customer relations, team coordination, problem-solving, administrative tasks, and maintaining high service standards. Seeking opportunities to contribute strong organizational and customer service skills in a professional environment.
Overview
14
14
years of professional experience
Work History
Cleaning Technician
Palm Facility Service
01.2025 - Current
- Perform commercial cleaning and sanitation services.
- Maintain cleanliness and safety standards in assigned facilities.
- Use cleaning equipment and products efficiently and safely.
- Complete tasks independently and as part of a team.
Crew Member
McDonald's
01.2024 - Current
- Perform multiple kitchen and food service tasks in a fast-paced environment.
- Prepare food according to company quality and safety standards.
- Assist with cooking, food preparation, stocking, and cleaning duties.
- Maintain a clean and organized work area.
- Support team members to ensure efficient restaurant operations.
Human Resources Remuneration Technician
Administración Nacional De Acueductos Y Alcantarillados (ANDA)
01.2023 - 01.2024
- Assisted with payroll and employee compensation processes.
- Maintained personnel records and HR documentation.
- Supported employees with payroll-related questions and requests.
- Ensured accuracy and confidentiality of employee information.
Call Center Coordinator
Administración Nacional de Acueductos y Alcantarillados (ANDA)
01.2019 - 01.2023
- Supervised daily call center operations and staff activities.
- Monitored service quality and customer satisfaction.
- Assisted in training and supporting customer service representatives.
- Prepared reports and coordinated workflow to meet service goals.
Customer Service Representative
Administración Nacional de Acueductos y Alcantarillados (ANDA)
01.2012 - 01.2019
- Assisted customers with account inquiries and service requests.
- Resolved customer concerns and provided accurate information.
- Maintained customer records and documentation.
- Delivered professional and efficient customer service.
Education
High School Diploma -
High School Diploma -
Bachillerato General Centro Cultural Oxfor
El Salvador2004
No Degree -
Studied Computer Engineering At Don Bosco University
2022
Skills
- Customer Service
- Call Center Operations
- Team Leadership
- Human Resources Support
- Payroll Administration
- Data Entry
- Problem Solving
- Time Management
- Food Preparation
- Cleaning and Sanitation
- Microsoft Office
Timeline
Cleaning Technician
Palm Facility Service
01.2025 - Current
Crew Member
McDonald's
01.2024 - Current
Human Resources Remuneration Technician
Administración Nacional De Acueductos Y Alcantarillados (ANDA)
01.2023 - 01.2024
Call Center Coordinator
Administración Nacional de Acueductos y Alcantarillados (ANDA)
01.2019 - 01.2023
Customer Service Representative
Administración Nacional de Acueductos y Alcantarillados (ANDA)
01.2012 - 01.2019
High School Diploma -
High School Diploma -
Bachillerato General Centro Cultural Oxfor
No Degree -
Studied Computer Engineering At Don Bosco University