VERNELL ROGERS
Aberdeen
Summary
STRATEGIC FINANCIAL LEADER | OPERATIONS EXECUTIVE | RISK & COMPLIANCE SPECIALIST
Proven leader with 20+ years of success in financial services, business operations, and consulting. Expert in translating complex data into actionable strategy, optimizing workflows, and driving measurable performance. Known for transforming underperforming teams, mitigating risk, and fostering long-term growth through data-driven insights and collaborative leadership. Entrepreneur and trusted advisor dedicated to empowering individuals and organizations through financial education and purpose-driven guidance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Founder & Principal Consultant
Purposeful Journey Consulting
01.2024 - Current
- Provide faith-based financial literacy consulting and career coaching services.
- Design personalized roadmaps covering budgeting, credit, and goal setting.
- Facilitate workshops for churches, veteran groups, and therapy clients.
- Driving growth through grassroots marketing and strong client referrals.
- Advocate for economic empowerment in underserved communities.
Director of Operations
vpRogers Power Washing Services, LLC
01.2024 - Current
- Oversee scheduling, marketing, and customer relationship operations.
- Launched social media strategy to generate leads and community engagement.
- Implement workflow improvements to streamline service delivery.
- Ensure business compliance with Maryland state regulations.
Senior Business Analyst
Bank of America
01.2023 - Current
- Deliver tailored reporting packages for sales, marketing, and product leadership.
- Lead training on culturally sensitive client engagement and service excellence.
- Spearhead ATM/vault operations, notary services, and sales initiatives.
- Enhance analytics visibility with customized dashboards and performance metrics.
- Support team expansion aligned with national and global growth strategies.
Operations Manager, Lease & Total Loss
Toyota Financial Services
01.2019 - 01.2022
- Led 24-member hybrid team managing lease-end and deficiency processes.
- Created SOPs and remediation protocols, improving compliance and accuracy.
- Reduced aged inventory to below 5% and cut overtime needs by 25%.
- Oversaw vendor relationships and new team onboarding.
Customer Service Supervisor
01.2016 - 01.2019
- Directed service operations and compliance monitoring.
- Created internal campaigns to improve customer retention.
- Chaired Diversity & Inclusion Advisory Board and led ABS call strategy.
Total Loss Resolution Specialist
01.2014 - 01.2016
- Managed escalated complaints and collaborated with Legal on compliance issues.
- Trained staff and developed internal escalation resources.
- Earlier Roles: Contract Analyst, Total Loss Advisor, Total Loss Coordinator, Collections Service Rep | 2004–2014
Education
B.S. - Business Administration
Bowie State University
Project Management Certification - undefined
Harford Community College
Business Management & Leadership
University of Delaware
Data-Driven Decision-Making Series - Data Foundations, Critical Thinking & Bias, Business Problem Formulation
TFS Academy
Skills
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Salesforce, SAP, Tableau, QuickBooks
- Workday, RUMBA AS400, SharePoint
- Workforce Management Tools
Certification
- Project Management Certification – Harford Community College
- Data-Driven Decision-Making Series – TFS Academy (Courses: Data Foundations, Critical Thinking & Bias, Business Problem Formulation)
Affiliations
- Women LEAD – Bank of America, Diversity Advisory Board (2023–Present)
- Women Impacting Influencing Toyota (WIIT), Chair, Diversity & Inclusion Advisory Board – Toyota Financial Services (2016–2022)
- Boys & Girls Club Advisory Board, TFS Charitable Committee (2012–2016)
- Founder, Faith-Based Financial Workshops & Coaching
- Volunteer Financial Coach – Churches & Nonprofits
Timeline
Founder & Principal Consultant
Purposeful Journey Consulting
01.2024 - Current
Director of Operations
vpRogers Power Washing Services, LLC
01.2024 - Current
Senior Business Analyst
Bank of America
01.2023 - Current
Operations Manager, Lease & Total Loss
Toyota Financial Services
01.2019 - 01.2022
Customer Service Supervisor
01.2016 - 01.2019
Total Loss Resolution Specialist
01.2014 - 01.2016
Project Management Certification - undefined
Harford Community College
Business Management & Leadership
University of Delaware
Data-Driven Decision-Making Series - Data Foundations, Critical Thinking & Bias, Business Problem Formulation
TFS Academy
B.S. - Business Administration
Bowie State University
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