Veronda Williams
Baltimore
Summary
Hardworking Cashier Assistant focused on helping team deliver best-in-class customer experiences. Adept at quickly bagging items based on weight and size. Hands-on experience using cash register to check out customers.
Multi-talented professional with many years of experience stocking retail merchandise and processing customer transactions. Skilled at receiving orders, organizing products on shelves, and providing excellent customer service.
Dedicated professional with many years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems, and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
16
16
years of professional experience
Work History
Cashier Assistant
Courtyard Cafe
Baltimore
04.2009 - 10.2024
- Assisted customers with menu selections and answered product inquiries.
- Maintained cleanliness of dining area and ensured table settings were tidy.
- Collaborated with team members to enhance customer service experience.
- Handled customer complaints with professionalism and empathy.
- Supported training of new staff on cash handling procedures and cafe policies.
- Prepared food items according to safety standards and quality guidelines.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Provided accurate cash register operations, including accepting payments and providing change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Interacted politely with customers to promote quality service during checkout.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Swept and mopped front end during shifts to maintain professional appearance.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Answered customers' questions concerning location, price and use of merchandise.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Resolved customer complaints regarding sales and service.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Verified that all coupons were valid before processing them for payment.
- Adhered to safety regulations when handling sharp objects such as knives or scissors.
- Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
- Checked personal identifications during alcohol and tobacco sales.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
- Processed customer transactions accurately and efficiently.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Assisted with pricing merchandise for sale in store.
Education
Walbrook Sr. High School
Baltimore, MDWalbrook High School
Baltimore, MDWalbrook High School
Baltimore maryland, MDSkills
- Cash handling
- Point of sale operations
- Customer service excellence
- Food safety compliance
Timeline
Cashier Assistant
Courtyard Cafe
04.2009 - 10.2024
Walbrook Sr. High School
Walbrook High School
Walbrook High School