Veronica Lynn Estevez
Newburg
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Access Lead
MedStar St. Mary’s Hospital
Leonardtown
01.2012 - Current
- ~To create and uphold the schedule for three departments, Registration, Guest Relations and Security
- ~To handle “call outs” and find replacements as needed with the ability to cover the shift myself if necessary
- ~To track attendance and tardiness of all Patient Access Associates
- ~To assist in department and hospital wide meetings
- ~To create and maintain compliance spreadsheets for MOON, Lay Caregiver and Facility Fees
- ~Maintain knowledge of new systems to help answer any questions
- ~To maintain all responsibilities as Lead Registrar below
Super User
MedStar St. Mary’s Hospital
Leonardtown
01.2015 - 12.2015
- I was one of 7 Super Users chosen to learn the Invision system which would replace the CERNER system for all of Patient Access which connected our facility to the entire MedStar network. During the change over, I was also chosen to learn the IDX system which is used at doctor’s offices and Express Care throughout the MedStar network. This allowed me to become the “go to” person for these areas in correcting or communicating concerns.
Super User
MedStar St. Mary’s Hospital
Leonardtown
01.2008 - 12.2015
- Being chosen for this position gave me the opportunity to learn a new computer system from the ground up and to assist in creating a system that was user friendly for all Patient Access associates. I created the Patient Access CERNER training manual and taught all Patient Access Associates on how to use the new system, creating competencies to assure proper training. I was called upon to train new hires for this system from 2008 to 2015. This covered both Patient Access and other departments in the hospital.
Lead Registrar
MedStar St. Mary’s Hospital
Leonardtown
01.2009 - 01.2012
- ~Knowing the interview process of patients
- ~Understanding what is required from insurance companies to obtain payment
- ~The ability to remain flexible with day to day duties
- ~Knowledge of computer system for both patient access and other departments
- ~Ability to trouble shoot system and human errors
- ~To maintain several system work list to ensure that bills drop in a timely manner
- ~Ability to merge duplicate medical records and duplicate encounter numbers
- ~To act as a Liaison between departments
- ~Cover department in the absence of Supervisor and to “take call” as necessary
- ~To assist in evaluations, disciplinary actions, Quantros System and RL solutions
- ~Assist in the hiring and training of new personnel
- ~To cover all areas of Patient Access as needed
- ~To ensure customer satisfaction at all times
Insurance Verification Specialist
MedStar St. Mary’s Hospital
Leonardtown
01.2001 - 12.2008
- This position allowed me to gain experience with the insurance companies and to create relationships with other departments in the hospital and with Physician’s offices throughout the tri-county area to ensure that eligibility and authorizations were verified and in place for services, as well as maintaining knowledge of the patient interview process. I am well versed in CPT and ICD-9 codes. Holding the position of Surgical Verification specialist, I was also trained for inpatient and outpatient Insurance Verification Specialist positions and often called upon to assist when needed. Often pulled from verification to assist in the Emergency Room as well.
Front line Registrar
MedStar St. Mary’s Hospital
Leonardtown
01.2000 - 12.2001
- This included regular outpatient and emergency room interviews of patients and their families. Acquiring personal information and maintaining confidentiality while ensuring that payment for such services was accurately obtained. They also included phone interviews as well as face to face. Maintaining customer satisfaction.
Education
CSM - MicroSoft Word & Excel
CSM
Leonardtown, MD01.2010
High School -
Leonardtown High School
Leonardtown, MD01.1984
Skills
- Invision
- IDX
- CERNER
- Loyale systems
- Patient Access
- Safety Officer
- Patient Safety Council
- Denials Team
- Red Flag Rules
- Wellness Committee
- Scheduling
- Compliance tracking
- Insurance verification
- Patient registration
- System troubleshooting
- Customer service
- Employee training
- Problem solving
- Team leadership
- Attention to detail
- Cross-department collaboration
- Time management
- MS office
- PPE use
- Written communication
- Active listening
- Task prioritization
- Multitasking
- Analytical thinking
- Organizational skills
- Supervision and leadership
- Conflict resolution
- Organization and time management
Phone
cellular, 301-536-4463
Other Related Skills And Memberships
- Excellent working knowledge of Invision, IDX, CERNER, and Loyale systems.
- Excellent working relationships with co-workers in Patient Access and other departments.
- Safety Officer for Patient Access (2001-2015).
- Member of the Patient Safety Council, Denials Team, Red Flag Rules for Patient Access, and Wellness Committee.
Professional Accomplishments
- SPIRIT award, 2015, Received for leadership and teamwork efforts for Patient Access.
- Patient Access SuperUser, 2015, Chosen for implementation of the Invision and IDX systems.
- Patient Access SuperUser, 2008, Chosen for the implementation of the CERNER system.
- Patient Access CERNER Training Manual, 2008-2015, Created for training all new hires.
- Continuing Education communication book, Created for all Patient Access Associates.
- Innovative employee of SMH, 2011, Featured in an article in the Pulse.
Certification
- CHAA-Certified Health Access Associate
Timeline
Super User
MedStar St. Mary’s Hospital
01.2015 - 12.2015
Patient Access Lead
MedStar St. Mary’s Hospital
01.2012 - Current
Lead Registrar
MedStar St. Mary’s Hospital
01.2009 - 01.2012
Super User
MedStar St. Mary’s Hospital
01.2008 - 12.2015
Insurance Verification Specialist
MedStar St. Mary’s Hospital
01.2001 - 12.2008
Front line Registrar
MedStar St. Mary’s Hospital
01.2000 - 12.2001
CSM - MicroSoft Word & Excel
CSM
High School -
Leonardtown High School
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