Veronica Mont
Baltimore
Summary
Professional beauty care specialist with strong focus on delivering exceptional waxing services. Proven ability to enhance client satisfaction through meticulous attention to detail and personalized care. Reliable team collaborator known for adaptability and achieving consistently high results, displaying expertise in hair removal and skin care.
Overview
12
12
years of professional experience
Work History
Wax Specialist, Peer Trainer
European Wax Center
09.2022 - Current
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Maintained clean and sanitary workspace.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Trained new Wax Specialists, sharing best practices and techniques for efficient service delivery.
- Managed inventory levels of supplies and products, ensuring adequate stock for smooth operations at all times.
- Actively participated in team meetings, contributing valuable input towards improving the salon's overall performance and client satisfaction.
- Stayed current with industry trends and advancements in waxing techniques, continuously improving skillset.
- Managed appointment bookings for new and current Wax Specialists to ensure efficient time management and skillset enhancement
Retail Sales Manager
Target
06.2024 - 02.2025
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
Cleaning Specialist
Infectious Disease Specialists
11.2012 - 02.2014
- Handled equipment, chemicals, and materials properly and with caution.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Preserved clean environments for long periods with implementation of effective preventative measures against dirt accumulation or pest infestations.
- Contributed to company reputation with consistently exceptional performance in all cleaning assignments.
- Assisted management in developing new strategies for improved efficiency in overall operations.
Education
Associate in Engineering Technology - Cisco Networking And Engineering
Baltimore City Community College
Baltimore, MDEsthetics License - Skincare Specialist
Fortis College
Towson, MD02-2022
High School Diploma -
Augusta Fells Savage Institute of Visual Arts
Baltimore, MD06-2012
Skills
- Strong customer service
- Hygiene and cleanliness
- Appointment scheduling
- Maintaining supplies
- Client retention strategies
- Continuing education
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Clear communication
- Multitasking
- Reliability
Timeline
Retail Sales Manager
Target
06.2024 - 02.2025
Wax Specialist, Peer Trainer
European Wax Center
09.2022 - Current
Cleaning Specialist
Infectious Disease Specialists
11.2012 - 02.2014
Associate in Engineering Technology - Cisco Networking And Engineering
Baltimore City Community College
Esthetics License - Skincare Specialist
Fortis College
High School Diploma -
Augusta Fells Savage Institute of Visual Arts
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