VERONICA O. NICHOLSON
Baltimore
Summary
Compassionate Community Health Worker with exemplary customer service and advocacy skills with a background in public safety. Adept multitasker able to manage a high volume of care coordination tasks and concerns with professionalism and accuracy. Has acquired an understanding of public health concepts, health literacy and ongoing outreach health education strategies for individual patients and family members. Has effective oral and written communications skills and an understanding of ethics and confidentiality matters with proven ability to work in a diversified environment across team structures with minimal supervision.
Overview
10
10
years of professional experience
Work History
Public Safety Officer
Baltimore City Community College
08.2018 - Current
- Guards buildings, grounds, parking areas on campus, and performs watch posts and periodic rounds inside and outside of the college's facilities.
- Performs key tours and building checks and maintains logs for visitors and personnel.
- Patrols campuses, reports suspected crimes, accidents or questionable or suspicious situations and activities.
- Post flags and enforces agency rules and regulations.
- Sends and receives radio communications including serving as a dispatcher as required.
- Performs parking enforcement and traffic control functions and writes detailed reports.
Sales Associate/Cashier (part-time)
Macy's Retail Holdings
- Greets patrons, provides product knowledge, and directs customers to fitting rooms.
- Completes transactions on the cash register.
- Answers questions about products, merchandise, and services.
Security Guard
Securitas Security
06.2016 - 11.2017
- Monitored lobby and garage areas of the AREP Building and patrolled all floors.
- Secured premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
- Investigated security breaches, incidents, and other alarming behavior.
- Complete reports by recording observations, information, occurrences, and surveillance activities.
Education
High School Diploma -
Maryland State Department of Education
Baltimore, MD06.2015
Certified Assisted Living Manager - undefined
Zion Health Training Center
Baltimore, MD04.2023
Continuing Education: 20 Hours - Assisted Living Manager Certification
Zion Health Training Center
Baltimore, MD05.2023
Certified Community Health Worker - undefined
Baltimore City Community College
Baltimore, MD08.2023
Certification - CPR/AED/First Aid
National CPR Foundation
01-2026
Security Guard Certification Program - undefined
Community College of Baltimore County
Baltimore, MD05.2014
Skills
- Organized and detail oriented
- Reasoning
- Resource advocacy
- Public outreach
Timeline
Public Safety Officer
Baltimore City Community College
08.2018 - Current
Security Guard
Securitas Security
06.2016 - 11.2017
Sales Associate/Cashier (part-time)
Macy's Retail Holdings
Certified Assisted Living Manager - undefined
Zion Health Training Center
Continuing Education: 20 Hours - Assisted Living Manager Certification
Zion Health Training Center
Certified Community Health Worker - undefined
Baltimore City Community College
Security Guard Certification Program - undefined
Community College of Baltimore County
High School Diploma -
Maryland State Department of Education
Certification - CPR/AED/First Aid
National CPR Foundation
Education Certifications
- Certified Community Health Worker, Baltimore City Community College, Baltimore, MD, 2023-08-01
- Certified Assisted Living Manager, Zion Health Training Center, Baltimore, MD, 2023-04-01
- Continuing Education: 20 Hours - Assisted Living Manager Certification, Zion Health Training Center, 2023-05-01
- Certification - CPR/AED/First Aid, National CPR Foundation, 2023-05-01
- Security Guard Certification Program, Community College of Baltimore County, Baltimore, MD, 2014-05-01
- High School Diploma, Maryland State Department of Education, Baltimore, MD, 2015-06-01