Overview
Work History
Education
Skills
Leadership Experience
Volunteer And Extracurricular Activities
Certifications And Licensures
Languages
Research
References
Timeline
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Veronique Ornella Patchou, Pharm.D, RPh

Hanover

Overview

6
6
years of professional experience

Work History

Staff Pharmacist

CVS Pharmacy
Elkridge
11.2023 - Current
  • Maintained accurate and up-to-date patient medication profiles, documented allergies and medical conditions to optimize therapeutic outcomes
  • Managed the procurement, storage, and disposal of medications, ensuring integrity, compliance with regulatory standards, and adherence to best practices in pharmacy management
  • Supervised pharmacy technicians and support staff in daily operations, fostering a compliant work environment, and ensuring adherence to established regulatory standards
  • Counseled patients on medication usage, potential side effects, and dosing instructions as prescribed, thereby enhancing patient understanding and adherence
  • Conducted thorough checks of medications for content, accuracy, and completeness of packaging and labeling, ensuring quality control throughout the dispensing process
  • Recommended over-the-counter medications to patients after conducting thorough assessments of their symptoms
  • Conducted inventory control processes, including the ordering of supplies and reconciliation of invoices, to maintain optimal stock levels and operational efficiency
  • Administered immunizations to patients and promoting overall public health
  • Compounded, packaged, labeled, and dispensed medications following pharmaceutical standards and patient safety

Pharmacy Manager

CVS Pharmacy
Silver Spring
01.2024 - 05.2024
  • Supervised daily pharmacy operations, including prescription processing, medication dispensing, and inventory management
  • Developed and implemented pharmacy policies and procedures to ensure compliance with state and federal regulations
  • Hired, trained, and supervised pharmacy staff, including pharmacists, pharmacy technicians, and support personnel
  • Conducted performance evaluations and provide ongoing coaching to enhance team performance and development
  • Ensured high-quality patient care by providing counseling on medication use, side effects, and health-related information
  • Administered immunizations and conducted health screenings as required
  • Managed drug order, storage, and disposal processes, monitored inventory levels, conducted regular audits, and coordinated with suppliers to maintain stock
  • Monitored pharmacy financial performance, including budgeting, revenue, and expense management
  • Implemented strategies to increased sales and profitability while maintaining cost-efficiency
  • Ensured accuracy in medication dispensing, adhered to safety protocols and resolved any discrepancies
  • Stayed current with industry regulations and best practices, ensuring the pharmacy operates within legal and ethical guidelines
  • Prepared for and participated in inspections and audits by regulatory agencies
  • Fostered a customer-centric environment, addressing patient inquiries, concerns, and complaints effectively
  • Promoted over-the-counter products and services to enhance customer engagement and satisfaction

Pharmacy Technician / Intern/ Gad Intern

CVS Pharmacy
Jessup
05.2019 - 11.2023
  • Assisted pharmacists in preparing and dispensing prescription medications accurately and efficiently
  • Provided support in counseling patients on medication use, side effects, and adherence, under the guidance of a licensed pharmacist
  • Helped maintain inventory levels by assisting with stock management, including ordering, receiving, and organizing medications and supplies
  • Conducted routine checks for expired medications and assist in the disposal process
  • Supported daily pharmacy operations, including maintaining cleanliness and organization within the pharmacy
  • Worked collaboratively with pharmacists and pharmacy technicians to enhance workflow and improve patient outcomes

Clinical Pharmacist Intern

Sinai Hospital of Baltimore
Baltimore
06.2022 - 03.2023
  • Completed USP 797 Training and acquired knowledge and skills in sterile compounding standards
  • Participated in Warfarin Management Anticoagulation Clinic while focusing on optimal patient outcomes
  • Gained hands-on experience by observing and learning from pharmacists in the infusion clinic setting
  • Collaborated with healthcare teams during clinical rounds to discuss patient care plans and medication management strategies
  • Contributed to discussions during Pharmacy and Therapeutics for Antimicrobial Stewardship Meetings regarding formulary management and medication use policies
  • Created a comprehensive dashboard to track key performance indicators and enhance pharmacy operations
  • Completed Daily Renal Reports Under Pharmacist Supervision
  • Formulated a strategic business plan to enhance pharmacy services and operations
  • Developed detailed Standard Operating Procedure to standardize the use of Therigy software in medication management
  • Conducted research and compiled a comprehensive drug monograph for Zenrelief, detailing indications, dosing, and safety information
  • Completed Multiple Comprehensive Medication Reviews and Therapeutic Interventions

Education

Doctor of Pharmacy -

Notre Dame of Maryland University (NDMU)
Baltimore, MD
05.2023

Pre-Pharmacy -

Howard Community College
Columbia, MD
05.2019

Bachelor of physics -

University of Yaoundé l
Cameroon
12.2015

Skills

  • Clinical Knowledge
  • Effective communication
  • Patient Counseling
  • Attention to Detail
  • Problem-Solving Skills
  • Time Management
  • Regulatory Knowledge
  • Technology Proficiency
  • Leadership and Teamwork

Leadership Experience

  • President Of First Love Club, Howard Community College, 08/18 - 12/18

Volunteer And Extracurricular Activities

  • Advocating: served a vulnerable population through education and health care activities. Educated residents weekly on various health related topics, engaged them with bingo games, and rewarded them with prices (food and homes essentials). Epiphany House Senior Center, Baltimore, MD, 02/01/ 2019 - 04/20/ 2023
  • Longitudinal Care: Visited a patient in a nursing home at least once weekly and provided complete medication reconciliation. Helped manage their drug regimen and other needs of assigned patient. DePaul House & St. Joachim House Catholic Charities Senior Communities, Baltimore, MD,. 09/01/2021- 11/30/2022

Certifications And Licensures

  • Pharmacist, 29544, Department of Health the Maryland State Board of Pharmacy, 10/23 - Present
  • Pharmacy-Based Immunization Delivery Certificate Program, American Pharmacists Association, 02/21 - Present
  • Basic Life Support (BLS) and First Aid, American Heart Association, 03/22 - Present

Languages

French
Full Professional

Research

''Analysis of Herbal therapy to improve women health: Black Cohosh'' |  Dutta Asish, PhD, Chair, Department of Pharmaceutical Sciences Associate Professor of Pharmaceutics | Notre Dame University of Baltimore, Baltimore, MD|  01/20/2020- 07/20/2022

References

References available upon request.

Timeline

Pharmacy Manager

CVS Pharmacy
01.2024 - 05.2024

Staff Pharmacist

CVS Pharmacy
11.2023 - Current

Clinical Pharmacist Intern

Sinai Hospital of Baltimore
06.2022 - 03.2023

Pharmacy Technician / Intern/ Gad Intern

CVS Pharmacy
05.2019 - 11.2023

Doctor of Pharmacy -

Notre Dame of Maryland University (NDMU)

Pre-Pharmacy -

Howard Community College

Bachelor of physics -

University of Yaoundé l

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Veronique Ornella Patchou, Pharm.D, RPh