Vicky Tate
Princess Anne
Summary
Professional data entry specialist with strong ability to manage and process information accurately and efficiently. Proven track record in maintaining data integrity, supporting team collaboration, and adapting to changing requirements. Skilled in data management software, attention to detail, and problem-solving, consistently delivering high-quality results. Reliable team player focused on achieving organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Data Entry Associate
Direct Mail Processors
Hagerstown, MD
06.2025 - 01.2026
- Accurately entered and verified data into company database, ensuring high levels of accuracy and completeness
- Performed regular data quality checks to identify and correct errors, maintaining a clean and reliable database
- Maintained confidentiality of sensitive information by adhering to strict security protocols and procedures
- Managed large volumes of data entry tasks within tight deadlines, consistently meeting or exceeding productivity targets
- Resolved discrepancies or missing information by conducting thorough research using various sources
- Maintained up-to-date knowledge of industry regulations regarding privacy standards for handling confidential information
- Ensured compliance with company policies and procedures during all stages of the data entry process
- Coordinated with other departments to obtain missing or incomplete information required for accurate record-keeping
- Maintained a high level of focus even during repetitive or monotonous data entry tasks
- Ensured all entered data followed established formatting and naming conventions
- Maintained a high level of accuracy even when working under tight deadlines or high-pressure situations
Data Entry Associate
Moore RMG
Hagerstown, MD
09.2023 - 04.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Entered and verified data accurately into company database, ensuring data integrity
- Maintained confidentiality and security of sensitive information by following established protocols
- Collaborated with team members to resolve discrepancies or missing information in the database
- Managed multiple projects simultaneously while meeting strict deadlines for data entry tasks
- Ensured compliance with company policies and industry regulations regarding data privacy and security
- Maintained up-to-date knowledge of relevant software applications used for effective management of data entry tasks
- Maintained a high level of attention to detail while entering large volumes of complex data
- Adhered to strict deadlines for time-sensitive projects requiring quick turnaround on data entry tasks
- Maintained a high level of professionalism when handling sensitive or confidential information during the data entry process
- Demonstrated adaptability by quickly learning new software applications used for specific types of data entry tasks
- Achieved consistently high productivity levels while maintaining accuracy standards in fast-paced work environments
Medical
Unemployed
Hagerstown, MD
01.2011 - 09.2023
Customer Service Representative
Citicorp Inc
Hagerstown, MD
03.2009 - 09.2010
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved complex customer inquiries using CRM software to enhance service efficiency
- Implemented process improvements that streamlined service delivery and reduced response times.
- Resolved customer inquiries and complaints efficiently through active listening and problem-solving techniques.
- Utilized CRM software to track interactions, ensuring accurate record-keeping and follow-up on customer requests.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Addressed customer account discrepancies and concerns.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
AMS Coordinator
Dole Ocean Cargo Express
Jacksonville, FL
04.1998 - 04.2008
- Coordinated logistics operations to ensure timely and efficient shipment of cargo.
- Managed documentation processes, ensuring compliance with regulatory requirements.
- Streamlined communication between departments to enhance workflow efficiency.
- Developed training materials for new staff, improving onboarding experience.
- Mentored junior coordinators, fostering professional development and knowledge sharing.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
Education
High school - Business
North Hagerstown high school
Hagerstown, MD06-1989
Medical Billing And Coding - Medical Technology
University of Phoenix
Phoenix, AZ03-2027
Skills
- Computer skills
- Organizational skills
- Office experience
- Communication skills
- AS400
- Microsoft 365
- Data Entry
- Typing
- Customer service
- Time management
- Salesforce
- Self-motivation and discipline
- Accuracy and attention to detail
- Data accuracy
- Computer Literacy
Certification
Driver's License
Timeline
Data Entry Associate
Direct Mail Processors
06.2025 - 01.2026
Data Entry Associate
Moore RMG
09.2023 - 04.2025
Medical
Unemployed
01.2011 - 09.2023
Customer Service Representative
Citicorp Inc
03.2009 - 09.2010
AMS Coordinator
Dole Ocean Cargo Express
04.1998 - 04.2008
High school - Business
North Hagerstown high school
Medical Billing And Coding - Medical Technology
University of Phoenix