Victor Brown
Frederick
Summary
Dedicated Front End Associate with proven ability to exceed customer expectations and foster positive shopping experiences. Skilled in relationship building and team cooperation, ensuring efficient operations and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Front End Associate
Food Lion
09.2023 - Current
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
- Collaborated with team members to meet daily operational targets and improve workflow efficiency.
- Trained new associates on store policies and procedures to foster knowledge sharing.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Answered questions about store policies and addressed customer concerns.
- Improved team morale and efficiency with regular communication and feedback sessions.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
Cashier Assistant
Roy Rogers Franchise Company
10.2021 - 02.2022
- Processed customer transactions accurately and efficiently.
- Collaborated with team members to ensure smooth operations.
- Helped customers complete purchases, locate items, and join reward programs.
- Engaged with customers to promote special offers and promotions.
- Met customer needs through polite, friendly and attentive service.
Education
Associate of Arts - Psychology
Frederick Community College
Frederick, MD05-2027
High School Diploma -
Tuscarora High School
Frederick, MD05-2023
Skills
- Customer service
- Team contribution
- Reliable and responsible
- Friendly and helpful
- Relationship building
- Team cooperation
- Honest and dependable
- Engaging with diverse customers
- Customer needs assessment
- Speech clarity
- Exceeding customer expectations
Timeline
Front End Associate
Food Lion
09.2023 - Current
Cashier Assistant
Roy Rogers Franchise Company
10.2021 - 02.2022
Associate of Arts - Psychology
Frederick Community College
High School Diploma -
Tuscarora High School