Victor Lewis
Waldorf
Summary
Proactive IT support professional with experience at Parasol Alliance, adept at troubleshooting hardware and software issues. Demonstrated problem resolution skills and effective user training, contributing to enhanced team efficiency. Proven ability to manage technical documentation and maintain high customer satisfaction through clear communication and timely support.
Diligent Desired Position with background in providing technical support and troubleshooting across various platforms. Skilled in resolving hardware and software issues, ensuring minimal downtime for users. Demonstrated ability to communicate effectively and provide clear, concise instructions to end-users.
Skilled support professional with strong background in troubleshooting, technical assistance, and customer service. Adept at resolving hardware, software, and network issues with focus on team collaboration and adaptability. Known for strong communication skills, reliability, and results-driven approach. Proficient in managing Help Desk operations and enhancing user satisfaction.
Professional help desk technician prepared to deliver efficient technical support and problem-solving. Extensive experience in diagnosing and resolving technical issues, ensuring smooth operations. Known for strong team collaboration and adaptability in dynamic environments. Proficient in customer service, technical troubleshooting, and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technical Support Intern
Parasol Alliance
06.2017 - 02.2018
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
Entry-Level Administrative Assistant
Edgeworth Economics
01.2018 - 09.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Conducted research for project proposals, compiling information that supported winning bids.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
IT Technical Support Intern
BYK Gardner USA
02.2021 - 02.2022
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
- Conducted thorough testing on newly-implemented software solutions before deployment to guarantee optimal functionality.
Entry-Level Help Desk Support Technician
Dynamic Solutions Technology LLC
10.2022 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
Education
Associate In Engineering Technology - Computer And Information Systems
Dakota College At Bottineau
Bottineau, ND05.2012
High School Diploma -
Westlake High School
Waldorf, MD06.2009
Skills
- Technical support
- Customer interaction
- Problem resolution
- Hardware troubleshooting
- Software troubleshooting
- System maintenance
- Ticket management
- Remote support
- Network diagnostics
- User training
- Issue escalation
- System updates
- Security protocols
- Technical documentation
- Configuration management
- System monitoring
- User guidance
- Hardware installation
- System analysis
- Help desk operations
- IT support
- Technical knowledge
- Time management
- Critical thinking
- Process documentation
Certification
CompTia Security+ CE
Timeline
Entry-Level Help Desk Support Technician
Dynamic Solutions Technology LLC
10.2022 - Current
IT Technical Support Intern
BYK Gardner USA
02.2021 - 02.2022
Entry-Level Administrative Assistant
Edgeworth Economics
01.2018 - 09.2020
IT Technical Support Intern
Parasol Alliance
06.2017 - 02.2018
Associate In Engineering Technology - Computer And Information Systems
Dakota College At Bottineau
High School Diploma -
Westlake High School
Similar Profiles
Kai HoskinsKai Hoskins
Network Engineer at Parasol AllianceNetwork Engineer at Parasol Alliance
Jacqueline PaulJacqueline Paul
UK Procurement Analyst at National Express c/o Parasol GroupUK Procurement Analyst at National Express c/o Parasol Group
Joseph DuncanJoseph Duncan
Technical Support Specialist at ParasolTechnical Support Specialist at Parasol
Malique GrossMalique Gross
Technician at IET CorporationTechnician at IET Corporation
Alexis BowersAlexis Bowers
Medical Assistant at MedStar Health Primary CareMedical Assistant at MedStar Health Primary Care