Victor Nimmo
Elkridge
Summary
Dynamic Supervisor at UPS with a proven track record in operations management and staff development. Enhanced team productivity through effective training and mentoring, while implementing safety protocols. Committed to customer service excellence, resolving issues swiftly to boost satisfaction. Adaptable leader skilled in fostering collaboration and driving operational efficiency.
Overview
37
37
years of professional experience
Work History
Supervisor
United Parcel Services, UPS
07.2009 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Observed packing operations to verify conformance to specifications.
Customer Service Manager
Food Lion
02.2000 - 06.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained cash and sales records, handled deposits.
Enlisted Soldier
US Army
08.1988 - 06.2001
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Trained new recruits in essential soldiering skills, fostering a strong foundation for their military careers.
- Participated in numerous humanitarian assistance missions abroad, delivering aid to populations affected by natural disasters or conflict situations.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Successfully completed multiple deployments in various regions worldwide, adapting to diverse environments and cultures while maintaining peak performance levels.
Education
Certificate of Technical Studies - Help Desk Analyst
Lincoln Technical Institute
Columbia, MD10-2001
High School Diploma -
South River
Edgewater, MD06-1987
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory control
- Processes and procedures
- Operations management
- Project management
- Safety protocols
- Self motivation
- Adaptability
Timeline
Supervisor
United Parcel Services, UPS
07.2009 - Current
Customer Service Manager
Food Lion
02.2000 - 06.2009
Enlisted Soldier
US Army
08.1988 - 06.2001
Certificate of Technical Studies - Help Desk Analyst
Lincoln Technical Institute
High School Diploma -
South River
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