Victor Paye
Baltimore
Summary
Dynamic leader with extensive experience as Technical Support Specialist at Liberian Group of Businesses LLC, excelling in employee training and operational efficiency. Proven expertise in incident response and risk assessment, coupled with strong multi-tasking abilities. Successfully enhanced compliance and security protocols, driving organizational success through strategic collaboration and innovative solutions.
Overview
11
11
years of professional experience
2027
2027
years of post-secondary education
3
3
Certifications
Work History
Technical Support Specialist
Liberian Group of Businesses LLC
01.2021 - Current
- Provide training and support for new team members, ensuring they have the necessary tools and resources for their roles.
- Ensure appropriate security controls are in place that will safeguard digital files and network infrastructure.
- Document troubleshooting steps and provide solutions for end-user on recurring issues.
- Perform, analyze and make diagnoses, as well as defines symptoms, problems, and develop solutions.
- Collaborate with employees to ensure the operational efficiency of the organization.
- Interact with Team Members on a daily basic using a ticketing system.
- Provide technical direction and Technical support for both end-users and vendors.
- Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed.
Technical Support Engineer II
MGM National Harbor
02.2017 - 01.2021
- Used Microsoft Office 365 and Azure AD to manage users, groups, and mailbox.
- Managed incident response using SericeNow ticketing system. Conducted incidents management based on Company provided policies.
- Trained user on incidents management and procedures.
- Review; analyze alerts, and information using multiple security tools.
- Conducted risk and /or threat assessment on vendor, software/hardware.
- Provides incident remediation and prevention documentation to senior management.
- Audit networks and security systems to identify vulnerabilities, threats, and alerts.
- Follow established SOP's, policies and other procedures for escalation and notification to Leadership.
- Assisted in identifying security risks and exposures by participating in security reviews and evaluations.
- Ensure all systems security operations and maintenance activities are properly documented and updated.
- Assisted Cyber Security Team with documentations on system logs related Procedures.
Network Security Analyst I
Maryland State Dept. Education (LBPH)
06.2016 - 02.2017
- Provided security recommendations to leadership based on significant threats and vulnerabilities.
- Address and troubleshoot client-side issues related to Microsoft 365.
- Created, edited, and managed network access control lists on user's specification.
- Provided users with information, guidance, and instruction on the use of desktops and installed software.
- Build, installed, configured, and tested dedicated cyber defense hardware.
- Coordinated with System Admin Team to analyze, administered, and updated application software.
- Administered and maintained Microsoft 365 services, including Exchange, Intune, Teams, and OneDrive.
- Provided advice and input for Disaster Recovery, Contingency, and Continuity of Operations Plans.
Technical Support Specialist I
Horseshoe Casino
06.2014 - 06.2016
- Troubleshoot, Analyze, and configure LANs, WANs, and wireless networks, including routers, switches, firewalls, VPNs, and access points in a variety of models and vendors.
- Design group policies and access control lists to ensure compatibility with organizational standards.
- Developed & Maintain baseline system security according to organizational policies.
- Manage accounts, network rights, and access to systems and equipment.
- Plan, execute, and verify data redundancy and system recovery procedures.
- Provided ongoing optimization and problem-solving support.
- Install, update, and troubleshoot Desktop, Switches, routers & servers.
- Implement and enforce local network usage policies and procedures.
- Oversaw the installation, implementation, configuration, and support of system components.
Education
MS - Cyber Security
University of Maryland College Park
College Park, MDMS - Information Management
Strayer University
Baltimore, MDBA - Business Administration
Strayer University
Baltimore, MDSkills
- Active Directive Services
- Vulnerability scanning
- ServiceNow Ticketing System
- Vulnerability Assessment
- SIEM Tools
- Information Security
- Exchange Server 2016 & 2019
- Azure AD Connect (Entra ID)
- Multi-tasking
- Identity and access management (IAM)
- Multi-factor authentication (MFA)
- Microsoft Office 365 services
- Incident response
- Risk assessment
- Employee training
- Windows Server 2016 & 2019
Certification
Certified Ethical Hacker (CEH)
Timeline
Technical Support Specialist
Liberian Group of Businesses LLC
01.2021 - Current
Technical Support Engineer II
MGM National Harbor
02.2017 - 01.2021
Network Security Analyst I
Maryland State Dept. Education (LBPH)
06.2016 - 02.2017
Technical Support Specialist I
Horseshoe Casino
06.2014 - 06.2016
MS - Information Management
Strayer University
BA - Business Administration
Strayer University
MS - Cyber Security
University of Maryland College Park
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