Victoria Aulestia
Operations And Administrative Manager
Baltimore
Summary
Detail-oriented Administrative Office Assistant with 10 years of customer service and 3 years of office administration experience. Skilled in managing documentation, coordinating schedules, and maintaining professionalism under pressure. Currently pursuing an Associate’s Degree in Business Management. Seeking to contribute strong organizational and communication skills in a positive and welcoming environment.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Administrative Assistant / Operations Manager
Innovative Tile and Marble
04.2021 - Current
- Manage and maintain documentation for over 10 technicians, ensuring accuracy and timely updates
- Serve as the primary contact for vendors, coordinating schedules and providing project status updates
- Maintain an organized Excel database to track technician jobs and ensure accurate record-keeping
- Communicate job statuses and payment processes to clients, addressing inquiries promptly and professionally
Shampoo Technician
Salon 8736
12.2018 - 12.2022
- Provided exceptional customer service by preparing clients for hair treatments, including shampooing and caping
- Created a welcoming and friendly atmosphere, building rapport with clients and fostering repeat business
- Assisted stylists with maintaining salon cleanliness and ensuring smooth daily operations
Front Desk Receptionist
La Quinta Inns & Suites by Wyndham
11.2021 - 04.2022
- Managed guest reservations, check-ins, and payment transactions for 50+ guests daily with a focus on accuracy and confidentiality
- Maintained a clean and organized reception area, ensuring a professional and welcoming environment
- Answered and directed calls, providing clear and courteous support to guests and staff
Sales Associate
Under Armour, Inc.
11.2020 - 04.2021
- Provided personalized assistance to customers, identifying sales opportunities and acting on leads
- Answered product and service inquiries, delivering outstanding customer service
- Managed customer escalations and resolved issues effectively to ensure satisfaction
Receptionist (Temp)
Absolute Investigative Services
08.2020 - 09.2020
- Answered and directed phone calls, ensuring efficient communication within the office
- Scheduled appointments and handled transactions while maintaining confidentiality
Sales Consultant / Customer Service
Hollywood Tans
02.2020 - 08.2020
- Assisted a high volume of customers with membership sign-ups and product sales
- Provided product recommendations to enhance customer experience and drive sales
- Maintained cleanliness and organization of the salon, ensuring an inviting atmosphere
Education
Associate’s Degree - Business Management
Community College of Baltimore County
Baltimore, MD 01.2022 - Current
High School Diploma - undefined
Sparrows Point High School
08.2014 - 05.2018
Skills
- Office Administration
- Data Entry
- Microsoft Office Suite
- Customer Service
- Phone Etiquette
- Scheduling
- Calendar Management
- Organizational Skills
- Time Management Skills
- Fast Learner
- Adaptable
- Sales
- Cash Handling
Additional Information
Experienced in restaurant service, caregiving, and hospitality roles., Strong ability to build relationships and provide excellent customer experiences., Adept at working in fast-paced environments while maintaining attention to detail.
Timeline
Associate’s Degree - Business Management
Community College of Baltimore County
01.2022 - Current
Front Desk Receptionist
La Quinta Inns & Suites by Wyndham
11.2021 - 04.2022
Administrative Assistant / Operations Manager
Innovative Tile and Marble
04.2021 - Current
Sales Associate
Under Armour, Inc.
11.2020 - 04.2021
Receptionist (Temp)
Absolute Investigative Services
08.2020 - 09.2020
Sales Consultant / Customer Service
Hollywood Tans
02.2020 - 08.2020
Shampoo Technician
Salon 8736
12.2018 - 12.2022
High School Diploma - undefined
Sparrows Point High School
08.2014 - 05.2018
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