VICTORIA CASTELLANOS
Hyattsville
Summary
Successful sales professional with 12+ years experience in large-scale food and retail environments. Implements cost control measures to ensure operations remain within company targets. Maximize bottom-line performance through P&L, merchandizing, staff management, loss control, and inventory management initiatives.
Overview
28
28
years of professional experience
Work History
Deli Manager
Giant Foods
Hyattsville, MD
08.2008 - Current
- Administrated daily operations to ensure policies are adhered to and understood by staff members
- Planned and executed floor merchandising initiatives in collaboration with merchandise management.
- Ensure department is prepared for internal audits through analysis/preparation of quality insurance and inventory statistics
- Directed training/development of staff to maximize productivity and revenue potential through development of a sales team
- Successfully increased employee retention by creating a positive work environment in 6 stores.
- Cultivated strong businesses relationships with customers to drive business development.
- Managed operational cost by spearheading inventory control.
- Administrated processes such as bookkeeping.
- Inventoried food products and associated materials on weekly basis.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set schedules for Number staff by planning and designating shifts and hours.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Observed quality assurance standards to optimize freshness of deli products.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Integrated service and team management strategies to boost business profits.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food preparation, production, and plating for quality control.
Shift Leader
Mc Donald's
Harlingen, TX
03.2006 - 08.2008
- Administrated daily operations to ensure policies were adhered to and understood by staff.
- Ensured shift was prepared for proper daily operations.
- Directed training/development of staff to maximize productivity.
- Successfully increased employee retention by creating a positive work environment.
- Cultivated strong business relationships with customers to drive business development.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Assistant Store Manager
Circle K
Harlingen, TX
08.2001 - 08.2002
- Administrated daily operations to ensure policies were adhered to and understood by staff.
- Directed training/development of staff to maximize productivity and revenue potential through development of a sales team
- Ensure store is prepared for internal audits through analysis/preparation of quality insurance and inventory statistics
- Over saw opening/closing operations for store in compliance with current policies/procedures
- Successfully increased employee retention by creating a positive work environment
- Planned and executed floor merchandising initiatives in collaboration with merchandise management.
- Managed operational cost by spearheading inventory control and setting wage targets.
- Administrated processes such as cash deposits, bookkeeping, accounts payable/accounts receivable.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant manager
Jack In The Box
Harlingen, TX
08.2002 - 03.2006
- Administrated daily operations to ensure policies were adhered to and understood by staff.
- Directed training/development of staff to maximize productivity and revenue potential through development of a sales team
- Successfully increased employee retention by creating a positive work environment.
- Over saw opening/closing operations for store in compliance with current policies/procedures
- Managed operational cost by spearheading inventory control.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Service Manager
U-save
Scottsbluff, NE
09.1998 - 08.2001
- Administrated daily operations to ensure policies were adhered to and understood by staff.
- Directed training/development of staff to maximize productivity and revenue potential through development of a sales team
- Ensure store is prepared for internal audits through analysis/preparation of
- Quality insurance and inventory statistics
- Successfully increased employee retention by creating a positive work environment.
- Over saw opening/closing operations for store in compliance with current policies/procedures
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Researched and corrected customer concerns to promote company loyalty.
Education
Food safety Certified Manager - Food Service
National Registry of food safety professionals
Orlando, FL11.2020
Diploma - Animal Science
International Correspondence Schools
Scranton, Pennsylvania09.1999
Diploma - General Education
Home School
Scottsbluff, NE09.1996
Skills
- Executive team leadership
- Budgeting and finance
- Inventory report generation
- Team liaison
- Client/Vender relations
- Strong verbal communications
- Safe Work Practices
- Data Entry Software
- Waste Reduction
- Food Portion Specification
- Deli Product Packaging
- Compliance Requirements
- Customer Inquiries
- Inventory Management
- Production and Time Sequencing
- Cleaning and Sanitation
- Team Direction
- Product Rotations
- Food Safety and Quality
- Staff Training
- Coordinate Schedules
- Brand Loyalty
Timeline
Deli Manager
Giant Foods
08.2008 - Current
Shift Leader
Mc Donald's
03.2006 - 08.2008
Assistant manager
Jack In The Box
08.2002 - 03.2006
Assistant Store Manager
Circle K
08.2001 - 08.2002
Customer Service Manager
U-save
09.1998 - 08.2001
Food safety Certified Manager - Food Service
National Registry of food safety professionals
Diploma - Animal Science
International Correspondence Schools
Diploma - General Education
Home School