Victoria McConnell
Mount Airy
Summary
Dynamic Operations Program Manager at BAE Systems with a proven track record in project management and team leadership. Spearheaded system integration and process improvements, enhancing forecasting tools and driving efficiency. Expert in resource allocation and customer relationship management, consistently delivering results that exceed expectations.
Overview
9
9
years of professional experience
Work History
Operations Program Manager III
BAE Systems
Rockville
11.2018 - 11.2025
- Managed cross program teams, including standing up new departments, implementing new SOPs, hiring new teams, and rolling out cross program guidance while training and changing the culture of previous teams
- Maintained relationships with multiple customers to ensure satisfaction across the program
- Migrated entire planning system for program from Microsoft Project to Primavera, work with external stakeholders to ensure correct connectivity between independent systems to simplify EVM reporting
- Directed SME’s during the software integration process on needs and wants of the team
- Developed user interfaces, test strategies, test cases and test plans for P6/Microsoft Project Professional
- Presented P6 capabilities and functionality to government customers as a first step to implementation
- Performed tasks as a Database Administrator while ensuring multiple separate systems integrate properly e.g., create user permission profiles, manage licenses, set up OBS/EPSs, troubleshoot, and work with additional IT assets for improved functionality
- Improved forecasting tools and procedures through application of innovative ideas and projects
- Maintained and manage a program level IMS
- Lead and managed a team of Master Planners that maintain schedules for a program consisting of 600 resources and over 100 independent schedules
- Managed teams’ monthly allocations of work to ensure coverage
- Focus on driving product cost reduction and efficiency improvement within a high-volume strategy while adding needed capacity
- Generated and maintain schedules for large and complex projects
- Established planning SOPs within the projects with respect to the program scheduling handbook
- Created and managed Baseline Changes to ensure proper approval for all scope changes or major schedule deviations
- Trained operations on use of schedules and driving the culture of change from the top down to meet contract specific requirements
- Created visual representations of the schedule data (Gantt charts) using OnePager for high level customer meetings
- Recommended software improvements to third party tool owners. Test and validate new improvements for roll out
- Analyzed schedule critical path, risk and recommending corrective and preventive actions by utilizing available tools
- Determined and illustrate project interdependencies to develop predictive and realistic project schedules
- Determined and illustrate schedule impacts arising from scope changes
- Created and executed trainings for team to ensure proper material is delivered efficiently
- Identified need for new schedules and work with stakeholders to decide need and funding to complete plans
- Responsible for resource loading and resource management programmatically
- Collaborated with Finance to establish contractual Work Breakdown Structures and ensure compliance with both internal and external stakeholders
- Responsible for testing and development of new Microsoft Project Online platform, building permissions on the back end for user functionality
- Responsible for the Database Administration of Project Online including but not limited to: granting access, permissions, and organizing points of contact into appropriate groups
- Proficient in Microsoft Office Suite including Microsoft Project Professional 365, Microsoft Project Online; OnePager Bundle; Primavera P6, Power B.I.; Deltek Costpoint, Cobra; Microsoft SharePoint, SSI Tools
Branch Manager, Retail and Residential
Securitas Inc.
Washington
08.2017 - 11.2018
- Oversaw operations for 300 employees across 70 locations, ensuring efficiency and effectiveness.
- Managed profit and loss statements utilizing Power BI to enhance financial reporting.
- Analyzed operational and financial indicators to drive continuous improvements in Branch performance.
- Developed and administered Branch budget in collaboration with Area management for optimal resource allocation.
- Evaluated service quality, initiating corrective actions as needed to maintain high standards.
- Organized security planning and training sessions, conducting assessments for customers and public stakeholders.
- Ensured effective scheduling to meet client requirements while controlling labor costs.
- Maintained full accountability for profitable operations through diligent oversight of all financial activities.
Management Assistant
Enterprise Holdings, Inc.
Frederick
01.2017 - 08.2017
- Directed staff management and task delegation to enhance team productivity.
- Assisted new hires in mastering computer systems and contract underwriting processes.
- Reviewed contracts for discrepancies, ensuring accuracy and compliance.
- Generated leads for corporate accounts while nurturing existing relationships to maintain satisfaction.
- Achieved recognition as top 25 performer in sales during initial training period.
- Consistently ranked in top half of performance matrix throughout employment.
Regional Marketing Director
Bay Hospitality Inc
Frederick
06.2016 - 02.2017
- Directed all restaurant operations, managing executive team and staff of 50.
- Developed and implemented new training program to ensure consistency across two storefronts.
- Led weekly stakeholder meetings and monthly employee gatherings to enhance communication.
- Oversaw sales and marketing initiatives to boost revenue and customer engagement.
- Identified gaps in operational performance and instigated corrective measures for efficiency.
- Facilitated onboarding, training, and certifications for new staff members, ensuring compliance.
Education
Bachelor of Arts - Criminal Justice/Criminology
University of Maryland
College Park, MD05.2016
Associates of Arts - General Studies
Montgomery College
Rockville, MD05.2014
Skills
- Project management
- Schedule development
- Resource allocation
- Data analysis
- System integration
- Customer relationship management
- Change management
- Team leadership
- Process improvement
- Cross-functional team leadership
Summary Of Qualifications - Summary
Experienced Manager with Project Management experience totaling over seventeen years focusing on mentorship, customer service, leadership, business growth, and communication. Adept at coordinating and managing multiple projects and teams simultaneously. Strong communication and team building talents. Critical thinker with a strong initiative to learn, implement, and develop new processes and techniques based on business need. Expert technical capabilities within P6 database, Microsoft Project/Project Online and OnePager. PMP in progress. Active DoD Secret clearance.
Timeline
Operations Program Manager III
BAE Systems
11.2018 - 11.2025
Branch Manager, Retail and Residential
Securitas Inc.
08.2017 - 11.2018
Management Assistant
Enterprise Holdings, Inc.
01.2017 - 08.2017
Regional Marketing Director
Bay Hospitality Inc
06.2016 - 02.2017
Bachelor of Arts - Criminal Justice/Criminology
University of Maryland
Associates of Arts - General Studies
Montgomery College