Victoria Mendizabal
Rockville
Summary
Dynamic analytical Federal Professional adept Technical Support Coordinator providing continuous quality work with the propensity to independently handle multiple tasks while prioritizing workload in a fast-paced, dynamic work environment. Excellent communication and relationship building skill with proficiency in various software programs.
Overview
24
24
years of professional experience
Work History
Technical Support Coordinator
United States Secret Service
06.2006 - Current
- Point-of-contact for operational support to receive Dignitary Protection requests for support, manpower and equipment
- OCIO Terminal Access Control (TAC) Report/ (NCIC Reports) - (performed via monthly audits)
- Liaises with the division staff to conduct research and analyze information for developing strategies while streamlining and improving operational processes optimally
- Draft and publish official correspondence, travel authorizations, and national clearance notifications for determining appropriate actions
- Develop and maintain productive working relationships to maintain collaborative partnerships for support, human resources
- Provide operational support for planning and carrying out workforce, equipment, assets, and expenditures, which is critical to the mission of this office
- Creates and maintains official files following agency requirements while utilizing tracking systems to log official inspections and ensure timely resolution
- Manage and monitor electronic OCIO Tracking Cost spreadsheet which is used in the annual OCIO budget report
- Provide timely, clear, concise written and verbal direction when assisting USSS personnel with questions regarding requests for OCIO assistance
- Answering the OCIO-Operations phone line allows me to provide help and have customer service satisfaction
- Manage OCIO excel spreadsheet Gas Reports - (performed via monthly audits)
- Perform other duties as assigned.
Human Resources Specialist Detailee to the Law Enforcement Acquisitions Division (LEAD)
United States Secret Service
11.2022 - 04.2023
- Collected and assembled required applicant’s documents for expedited Special Agent Review (SAR) Panel’s final qualifications, and determination requests
- Reviewed resumes and transcripts for applicants seeking employment with the Secret Service and determined the applicant eligibility to continue with the application process
- Generated and managed the daily Special Agent Review (SAR) Panel in Progress report
- Uploaded resume(s) and transcript(s) from Secret Service Hire (SSH) and initiated the applicant degree form(s)
- Followed OPM guidelines and the Special Agent Review Panel Standard Operating Procedures (SOPs) when reviewing applicant’s transcript(s) for education credit
- Uploaded resume(s) and applicant degree form(s) into Applicant Life Cycle Information System (ALIS) for SAR Panel team(s) to conduct the final review(s)
- As the LED Technical Advisor, I tasked Special Agents Review Panel Team with batches of eligibles applicants to conduct final reviews by completing a grade level review
- Adjudicated SAR Panel final ratings, by following the grade applicants were approved to issue the Conditional Job Offer (CJO)
- Extracted Job Opportunity Announcements (JOAs) for Applicant Coordinating Center when needed in the Secret Service Hire (SSH)
- Conducted the HIT List using the National Crime Information Center (NCIC) for Applicant Coordinating Center when requested, by utilizing the Applicant Lifecycle Information System (ALIS)
- Provided customer service solutions to new Uniformed Division applicants when conducting the Uniformed Division Entrance Exam (UDEE) Call Campaign and utilized Microsoft Excel to track phone calls made
- Collaborated with the Law Enforcement Acquisition Division (LEAD) using Microsoft excel in organizing their veteran’s objection requests and electronic case files
- To ensure compliance with regulations, I created electronic case files and saved the appropriate applicant’s documentation in those files
- I also updated LEAD’s veteran’s objection requests log and kept the Lead Human Resources Specialist informed about my work progress
- Created and completed excel spreadsheet to track workload for SAR Panel daily status
- Communicate with Supervisors daily via phone, Microsoft Teams and in writing to inform SAR Panel status, needs and accomplishments
- To perform any other duties as assigned.
Program Management Analyst – Detailee to the Talent and Employee Acquisition Management Division (TAD))
United States Secret Service
01.2022 - 05.2022
- Managed the Special Agent Merit Promotion Process 2022-2023 Operational Timeline
- Collected relevant information that was needed to identify and address problems or issues
- Analyzed and integrated information to identified issues and drew sound conclusions
- Contacted customers to gather information about their requirements and needs
- Develop and delivered products or provided services to meet those needs in a timely manner
- Maintained test security procedures in order to ensure the integrity of test material
- Assisted with the reinstatement of the Applicant Physical Abilities Test (APAT)
- Conducted promotion process logistics
- Documented all components of the test operations process including issues, proposals, research, findings, recommendations, and products related to assessment initiatives
- Assisted in creating the 2022 Uniformed Division Merit Promotion Process (UDMPP) certificates, reviewed the eligible of candidate’s relevant expertise, technical competencies to be appointed to a position
- Created data analysis excel spreadsheets to track Special Agent Merit Promotion Process (SAMPP) 2022-2023: Applicants Reports, All Eligible reports, Election Applications Reports for verification, and Foreign Offices participants Reports.
Administrative Specialist – Detailee to the OCIO-Office of the Chief Information Officer
United States Secret Service
10.2020 - 11.2021
- Draft and published official messages for OCIO Administrative Branch
- Maintain and manage 50+ time and attendance records
- Conduct Web TA weekly audits
- Processed travel voucher requests and oversee personal property request and issue accountable property ensure personnel have adequate resources and computer access upon their EOD
- Passport Coordinator for the CIO personnel by obtaining and updating of their official and diplomatic passport
- Create dormant accounts reconciliation
- Prepare reports of lost, stolen or damage property
- Successfully assist with facilitating the annual property inventory
- Conducted WebTa training for new employees.
Bilingual Telephone Data Collector
WESTAT
04.2016 - 10.2018
- Conducted phone interviews on variety of projects, such as education, the environment, health, and transportation
- Collected high quality data for inbound and outbound surveys
- Professional & courteous with respondents
- Gained respondent cooperation within an acceptable range for the project
- Followed all study specific protocols and procedures as specified in the study materials
- Read the script for the study verbatim (unless otherwise directed in project training)
- Attention to detail on coding for each project
- Showcased natural flair and bi-lingual fluency in Spanish and English while regularly receiving and transmitting data to report progress
- Performed work effectively to meet the goals set for the study
- Computer-Assisted Self-Interviewing (ACASI) and Interactive Voice Response (IVR) Web-based.
Information Technology Assistant
United States Secret Service
10.2005 - 06.2006
- Checked and published official messages for Information Resources Management Division (IRMD), managed 50+ time and attendance files for IRMD, processed travel voucher requests, and oversaw personal property request and issuance
- Ensured that personnel are equipped with the necessary equipment and computer access upon their EOD to IRMD while supporting with the storage and update of an official diplomatic passport of the respective personnel
- Created dormant accounts reconciliation, facilitated with the 2006 annual property inventory, and monitored overtime usage that included FLSA and AUO to the senior management
- Maintained and updated contractor database, prepared projection reports of overtime usage for manpower projections.
Intelligence Research Assistant/Operations Branch Intelligence Division
United States Secret Service
11.2002 - 06.2005
- Processed time and attendance cards for 134 employees, projected human resources projections, monitored, and reported overtime usage
- Researched specific supply origin, processed travel voucher requests, handled the restoration of leave requests, and disseminated evidence to the various regions of the divisions
- Maintained time and attendance files that compiled and disseminated risk alerts based on standard operating procedures for the intelligence division
- Inspected and reviewed sensitive data across major border patrol information systems to ensure optimum accuracy while maintaining data integrity
- Collaborated with internal teams to translate confidential requirements into reports, provided comprehensive solutions while identifying potential global security threats to operations at both the domestic and international level
- Maintained databases obtained through open sources, conducted quality control and accuracy and monitored a range of open-source media and communications for potential threats to client personnel and assets
- Utilized mapping software and geospatial tools to depict maximum threats to client properties, assets and travelers and disseminate findings as necessary.
Office Assistant Personnel Division, SA & UD Support Branch
United States Secret Service
06.2000 - 03.2001
- In compliance with personnel regulations, I reviewed applications for eligibility and qualifications and issued certificates to hiring managers
- Prepare and assembled new hire application packages for new candidates
- Created and issued Better Qualified Applicants (BQA) letters to applicants that didn’t meet the minimum qualifications and eligibility requirements
- Contacted applicants to gather information about their requirements and needs
- Provided customer service by responding inquires or resolving complaints from applicants
- Followed OPM Brown book created or approved qualifications standards when reviewing applications and appointed for positions
- Presently The Guide to Processing Personnel Actions (GPPA) Operating Manual book
- Assisted with hiring 2001 USSS Recruitment for the Recruitment Division in companionship of an SA and UD Specialist at DC Union Station event.
Education
Bachelor of Science in Business Administration (Minor: Communications) -
Trinity College
01.2000
High School Diploma -
Bell Multicultural High School
01.1994
Skills
- Scanner Operations, Law Enforcement Internet Searching, and Intelligence Agency Search Engine
- Recruitment Exhibitor, The Federal Budget Process, and Budget Execution Training
- Computer-Assisted Self-Interviewing (ACASI) and Interactive Voice Response (IVR)Web-based surveys/Implementing touchscreen versions of audio
- Terminal Access Coordinator (TAC)
- Ticketing System/SCSM
Languages
Fluency in reading and writing in English and Spanish
Professional Attributes
- Possesses expert skills to assess and establish operational procedures while effectively handling new developments in the relevant field.
- Competent with the ability to accurately identify growth opportunities coupled with the talent to assimilate and manage unique variables in a non-routine, detailed working environment.
- Highly organized and independent with the capacity to coordinate tasks and collaborate with a diverse workforce to accomplish endeavors with pertinence, attention, and care.
- Committed to sustaining healthy, streamlined systems that respond efficiently to industry objectives and goals to produce high-quality, long-term results.
- Organized and objective with the capability to effectively coordinate tasks and accomplish projects with relevance and innovation.
- Proficient at relationship-building with strong decision-making skills to build strong working relationships with internal and external stakeholders.
Clearance
Active Top Secret and Special Compartment Information Clearance issued by DHS
Job Related Training
- HR System Data Base - Applicant Lifecycle Information System (ALIS)
- HR System Data Base - Secret Service Hire (SSH) MONTER Government Solutions computer System.
- SAR Panel - Competency Ratings, reviewing applicant’s relevant expertise, technical competencies by using the applicant resume and the evaluation rubric
- Knowledge of The Talent & Employee Acquisition Management Division SOPs.
- Knowledge of The Talent and Employee Acquisition Management Division (Special Agent Review Panel) SOPs.
- Special Agent Entrance Exam Test Administrator (SAEE)
- Uniformed Division Merit Promotion (UDMPP) Test Administrator
- Special Agent Merit Promotion (SAMPP) Coordinator/Test Administrator
- Entry Level Assessment Center (ELAC)Volunteer
- System Acquisition Management ACQ 101
- Earned Value Management BCF 102
- Business Financial Management BCF 103
- ECountry Clearance Processor
- Ticketing System/SCSM
- Microsoft Office Suite (TEAMS, EXCELL, OUTLOOK, WORD, ETC)
- WebTA/Enterprise Personnel Scheduling (EPS)
References
- Meena James, NAVSEA, HR Specialist, Meena.James@navy.mil
- Steve Basinger, DHS-USSS, Assistant Special Agent in Charge, (202) 624-3352, sbasinger@usss.dhs.gov
- Scott Reed, DHS-USSS, Assistant Special Agent in Charge, (202) 942-4850, scott.reed@usss.dhs.gov
Timeline
Human Resources Specialist Detailee to the Law Enforcement Acquisitions Division (LEAD)
United States Secret Service
11.2022 - 04.2023
Program Management Analyst – Detailee to the Talent and Employee Acquisition Management Division (TAD))
United States Secret Service
01.2022 - 05.2022
Administrative Specialist – Detailee to the OCIO-Office of the Chief Information Officer
United States Secret Service
10.2020 - 11.2021
Bilingual Telephone Data Collector
WESTAT
04.2016 - 10.2018
Technical Support Coordinator
United States Secret Service
06.2006 - Current
Information Technology Assistant
United States Secret Service
10.2005 - 06.2006
Intelligence Research Assistant/Operations Branch Intelligence Division
United States Secret Service
11.2002 - 06.2005
Office Assistant Personnel Division, SA & UD Support Branch
United States Secret Service
06.2000 - 03.2001
Bachelor of Science in Business Administration (Minor: Communications) -
Trinity College
High School Diploma -
Bell Multicultural High School
Similar Profiles
Garry NicholsGarry Nichols
Law Enforcement (Sergeant) at United States Secret ServiceLaw Enforcement (Sergeant) at United States Secret Service
Kale CockettKale Cockett
Assistant Special Agent in Charge at United States Secret ServiceAssistant Special Agent in Charge at United States Secret Service
Arthur ShawArthur Shaw
Special Agent at United States Secret ServiceSpecial Agent at United States Secret Service
Ryan NordykeRyan Nordyke
Supervisory Special Agent at United States Secret ServiceSupervisory Special Agent at United States Secret Service
Erin OrcevErin Orcev
Administrative Assistant at Off Twelfth LLCAdministrative Assistant at Off Twelfth LLC