Victoria Aila Ramirez
Parkville
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Table Games Dealer
MGM National Harbor
08.2023 - 07.2024
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Collaborated with floor supervisors to address player concerns or questions promptly, ensuring seamless gameplay experiences.
- Contributed to team success by consistently meeting performance metrics such as speed, accuracy, and customer satisfaction scores.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
Table Games Dealer
Live! Casino
12.2020 - 01.2023
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Demonstrated flexibility in working across different game types as needed to accommodate fluctuating staffing levels or guest preferences.
- Managed gaming chips accurately, ensuring proper payouts for winning bets and precise collections of losing bets.
Cashier/Dough Roller
Auntie Anne’s
05.2019 - 11.2020
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/Food Expeditor/Sandwich Maker
Arby’s
10.2016 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
- Implemented regular quality checks on ingredients to ensure freshness and prevent potential health hazards from spoiled products.
- Trained new employees on company policies, procedures, and sandwich-making techniques, improving overall team performance.
Education
High School Diploma -
University of Maryland – Baltimore County
1000 Hilltop Cir, Baltimore, MD 21250High School Diploma -
Western School of Technology And Environmental Science
100 Kenwood Ave, Catonsville, MD 2122806-2021
Skills
- Excellent customer service
- Money handling expertise
- Keen observation
- Work ethic and integrity
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Adaptability and flexibility
- Professionalism
Certification
American Heart Association Heartsaver First Aid Certified (October 2019)
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Table Games Dealer
MGM National Harbor
08.2023 - 07.2024
Table Games Dealer
Live! Casino
12.2020 - 01.2023
Cashier/Dough Roller
Auntie Anne’s
05.2019 - 11.2020
Cashier/Food Expeditor/Sandwich Maker
Arby’s
10.2016 - 05.2019
High School Diploma -
University of Maryland – Baltimore County
High School Diploma -
Western School of Technology And Environmental Science
Similar Profiles
Anita HoskinsAnita Hoskins
Casino Porter at MGM National HarborCasino Porter at MGM National Harbor
MICHAEL PALADMICHAEL PALAD
POKER SHIFT MANAGER at MGM National HarborPOKER SHIFT MANAGER at MGM National Harbor
Marcelis ClaussellMarcelis Claussell
Table Games Dealer at MGM National HarborTable Games Dealer at MGM National Harbor
Carter StraightCarter Straight
Director of Finance and Operations at Sigma Tau GammaDirector of Finance and Operations at Sigma Tau Gamma
Megan McGuffMegan McGuff
Nurse Manager - CVOR at St. Luke's Hospital of Kansas CityNurse Manager - CVOR at St. Luke's Hospital of Kansas City