Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Vijay Hiregoudar

Maryland

Summary

Based out of Maryland, USA, looking to serve your organization in a role that deserves best in the areas of Global engagement, Enterprise management, Operations, Delivery, Agile/Scaled Agile mentorship, Software testing and Project Management.

Hands-on experience and technical background in a diverse and time critical implementation with Federal, State and Private partners in all vital phases of a project makes me well suited to deliver the best in the industry. IT professional with more than Fifteen (15) years of applications and systems development Leadership and testing experience, with ten (10) years as delivery lead for the Federal Healthcare industry.

I am proficient in SDLC/ STLC including as Analyst for Data, business requirements, functional requirements, and defect tracking for both manual and automated testing.

I am proficient in principles and methodologies of Agile, Scaled Agile (SAFe) and Cloud (AWS) implementation and have expertise in managing delivery of a diverse and co-located projects.

My major accomplishments include playing a vital role in the annual open enrollment and received appreciation from Centers for Medicare and Medicaid Services (CMS) and within organization for the efforts. I have represented in several GAO Audit meetings with CMS and supported their requests. I was instrumental in authoring several documents related to Organizational process that are continued to be referenced till now.

I also mastered the complex functionalities related to Medicare, Tax Credits, Household Composition, and State Configuration to mentor and lead the team. Strong experience in leading SAFe collaboration using Mural, Miro tools and other collaboration tools.

Professional with comprehensive experience in agile methodologies and team facilitation. Skilled in guiding teams through agile practices, fostering collaboration, and driving successful project outcomes. Adept at adapting to changing requirements, resolving conflicts, and ensuring continuous improvement. Recognized for strong leadership, effective communication, and problem-solving abilities.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager/ Scrum Master/ SaFE Coach

Optum Services Inc
09.2012 - Current
  • Company Overview: Optum Services Inc as an Independent testing contractor will perform the necessary analysis and testing to verify that the Federally Facilitated Marketplace (FFM) system is functioning as intended
  • Contributed to the work on the Quality Payment Program (QPP) as a quality payment incentive program for physicians and other eligible clinicians, which rewards value and outcomes in one of two ways: through the Merit-based Incentive Payment System (MIPS) and Advanced Alternative Payment Models (APMs) Measures and Incentives
  • Work in several diverse roles within Software Testing, Systems Integrator, Operations, Delivery, SaFE/ Agile Coach/ Mentor with daily responsibilities in a large-scale, high-visibility, complex and very demanding cross-functional team
  • Work in integrating Issuers, States, Federal, Providers and contracting teams and to align the objectives towards meeting CMS’s goals
  • Worked on Cloud migration to AWS of legacy systems through the phases of development, launch, Operations, Monitoring and Support of a large-scale system
  • Mentor, Coach and lead the Scaled Agile team through Program Increments and utilizing Mural and Miro boards to implement the best practices in the enterprise system involving several stakeholders
  • Carried out Manual, Integration, System and Regression and Performance testing on every new build and applications
  • Worked on EDI Benefit Enrollment (834), Claim Payment (835) and Payments (820) and experience in testing EDI according to HIPPA compliance
  • Responsible for the FFM Sprint and Release activities including Analysis, Test Planning, Execution, Reporting, Testing Support, Defect Resolution and Walkthrough's
  • Subject Matter Expert (SME) and single Point Of Contact (POC) on regulation and rules related to Marketplace Eligibility, State Medicaid/Chip conditions for eligibility, Premium Tax credit, Cost Sharing and Issuer enrollment logic

Lead QA Analyst, Scrum Master

CVS/Caremark
06.2011 - 09.2012
  • Company Overview: As a pharmacy benefits manager, Caremark manages the dispensing of pharmaceuticals through the mail order pharmacies and national network of retail pharmacies to eligible participants in the benefit plans maintained by our customers
  • Mail Order process includes Order Creation, Translation, Intervention and Dispensing
  • Among various categories we verify Participant data, Client plan details, Prescription details, New RX/Refill info, Allergies and Other Health conditions, Shipping data, Images, Batch Number and Barcodes, State/Federal Drug laws, Prescription conflicts and resolution
  • Report & present to the Work Stream Leaders (WSL), PMO’s weekly project status and milestones reached
  • Lead the Mail Order/Links regression testing team for every Baseline, Minor and Major releases
  • Manage, support & test Enterprise Release in Production
  • Involved in Offshore coordination and mentored the QA team to author Test conditions, Test cases and while scripting and executing the Test cases
  • Coordinating Test environment build timelines and configuration to meet test requirements for each IT enterprise release
  • As a pharmacy benefits manager, Caremark manages the dispensing of pharmaceuticals through the mail order pharmacies and national network of retail pharmacies to eligible participants in the benefit plans maintained by our customers

Lead QA Analyst

Allstate Insurance
02.2010 - 06.2011
  • Company Overview: This project deals with reinventing the current system infrastructure – Household Relationship Management (HRM) that supports Allstate core customer data which is expensive to run and maintain
  • Responsible for testing Web Services by developing and executing automated test scripts in iTKO Lisa using Raw SOAP Request and Test editor
  • Tested TIBCO BW services and verified events from Java Message Service (JMS)
  • Worked with TIBCO administrator for various environments to check queues and service availability
  • Involved in invoking and executing projects in TIBCO Designer 5.6 and verified the response from the schema for the services under test that did not have WSDL
  • This project deals with reinventing the current system infrastructure – Household Relationship Management (HRM) that supports Allstate core customer data which is expensive to run and maintain

Software Quality Assurance Test Lead

Aegis Insurance Service, Inc
03.2009 - 01.2010
  • Company Overview: Associated Electric & Gas Insurance Services Limited (AEGIS) is a non-assessable mutual insurance company owned by its policyholder-members
  • Worked on Developing, executing and maintaining Test Plans, Test Scenarios/Conditions and Test Cases based on business requirements
  • Worked with the BA / design team for data analysis to create and maintain comprehensive QA scenarios
  • Automated test cases using QTP 9.2 and developed regression test bed for various releases
  • Used HP Quality Center 9.0 to store all testing results, metrics, implemented Test conditions, created Test Cases, Defect Tracking & Reporting
  • Reviewed, corrected and implemented the testing requirements based on the Use cases, Specification documents, Functional requirement specification and Business requirements
  • Involved in the analysis and reporting of test results for the Claims division on a weekly basis
  • Loading and restoring of Test Documents and Defect tracking in Micro Focus QA Director and maintenance of script execution schedules in QAD
  • The issues were logged in Team Track
  • Associated Electric & Gas Insurance Services Limited (AEGIS) is a non-assessable mutual insurance company owned by its policyholder-members

Analyst/QA Specialist

SAP Labs
10.2006 - 08.2007
  • Company Overview: Mobile Sales for Handheld in my SAP CRM provides sales representatives with the ability to view and update every step of the sales life cycle without the need to be constantly connected to the CRM online by using a PDA
  • Develop backend test scripts (SAP CRM) with eCATT and integrated with frontend Test Partner 6.0 scripts
  • Performed SAP CRM GUI testing using Test Partner 6.0 and wrote test scripts
  • Generated Test Cases and test steps scripts in VBA using QTP for automated testing
  • Created and maintained regression test suite, having automation scripts developed in QTP 9.2
  • Involved extensively in writing Test cases and Test Scenario
  • Mobile Sales for Handheld in my SAP CRM provides sales representatives with the ability to view and update every step of the sales life cycle without the need to be constantly connected to the CRM online by using a PDA

Senior Tester

Schlumberger
03.2005 - 10.2006
  • Company Overview: Merak Values & Risks is used to understand corporate value and optimize their return on capital by quickly reacting to changes in the environment, weigh the value and risk of investments across multiple countries, and make determinations on what to sell or buy
  • Developed GUI for displaying and editing data using ASP.NET and C#
  • Involved in hosting the application on the Internet as well as performance tuning after converting into ASP.NET technology
  • Validated the interface forms using JavaScript
  • Implemented AJAX toolkit extensively for several web forms
  • Performed database testing using SQL queries
  • Worked on Coverage Matrix
  • Involved in Backward Compatibility Testing and supported Client performance tests
  • Merak Values & Risks is used to understand corporate value and optimize their return on capital by quickly reacting to changes in the environment, weigh the value and risk of investments across multiple countries, and make determinations on what to sell or buy

Education

Master of Science - Computer Science

University of Alabama in Huntsville
Huntsville, AL

Bachelor of Engineering - Computer Sci

B.V.B College of Engg & Tech

Skills

  • Bug Reporting Tools
  • HP Quality Center 90
  • Test Director 80
  • Rational Clear Quest
  • JIRA
  • Bugzilla
  • Serena PVCS Tracker
  • Project Management
  • Confluence
  • MS Project
  • Slack
  • Hipchat
  • Mural
  • Miro
  • Collaboration Tools
  • Languages
  • C
  • C
  • C#NET
  • VB 60
  • Java
  • Perl 5100
  • SQL
  • Shell script
  • Testing and Quality - Assurance Tools
  • HP Application Lifecycle Management (ALM)
  • Quality Center
  • Loadrunner
  • Selenium
  • Quick Test Professional (QTP)
  • Win Runner
  • SOAP UI
  • RestAPI
  • BrowserStack
  • SonarQube
  • BurpSuite
  • JMeter
  • PostMan
  • JAWS
  • AWS
  • Device/OS/Browser Emulation Tools
  • Programming and - Scripting Languages
  • ASPNET
  • ADONET
  • HTML
  • CSS
  • XML
  • VBScript
  • JavaScript
  • Database
  • MarkLogic (NoSQL)
  • Oracle
  • SQL Server
  • DB2
  • PL/SQL
  • MS OFFICE
  • RADAR
  • SWIFT
  • MS Visio
  • MS Projects
  • VSS
  • Perforce
  • TOAD 85
  • Crystal Reports
  • Sharepoint enterprise
  • Monitoring
  • Splunk
  • NewRelic
  • Akamai Luna
  • Google Analytics
  • Bug tracking
  • Test data management
  • Requirements analysis
  • Test reporting
  • Agile metrics tracking
  • Agile coaching
  • Project management
  • Sprint planning
  • Agile best practices
  • Software development lifecycle
  • Risk identification
  • Stakeholder management
  • Lean principles

Accomplishments

  • Regularly collaborate with team of over 100 people across dozens of federal/State agencies, Vendors, stakeholders and client resources in the delivery and daily operations in the Federal Insurance Marketplace.
  • Plan, host and deliver successful Program Increment (PI) planning sessions for a large enterprise project utilizing SaFE collaboration tools of Mural/Miro to organize successful sessions.

Certification

  • Certified Scrum Master (CSM)
  • ITIL Foundation in IT Service Management
  • Trained in Scaled Agile (SAFe) 4.5
  • Trained in AWS Business Essentials, AWS Technical Essentials and Developing in AWS
  • Microsoft Certified Technology Specialist, Microsoft
  • International Software Testing Qualifications Board (ISTQB) certified

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Manager/ Scrum Master/ SaFE Coach

Optum Services Inc
09.2012 - Current

Lead QA Analyst, Scrum Master

CVS/Caremark
06.2011 - 09.2012

Lead QA Analyst

Allstate Insurance
02.2010 - 06.2011

Software Quality Assurance Test Lead

Aegis Insurance Service, Inc
03.2009 - 01.2010

Analyst/QA Specialist

SAP Labs
10.2006 - 08.2007

Senior Tester

Schlumberger
03.2005 - 10.2006

Bachelor of Engineering - Computer Sci

B.V.B College of Engg & Tech

Master of Science - Computer Science

University of Alabama in Huntsville
Vijay Hiregoudar