Vincent Gregory
Baltimore
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize, showing results for Delivery Associate.
Overview
16
16
years of professional experience
Work History
Delivery Associate
MBBD Amazon
08.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
- Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
- Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
- Increased repeat business by providing exceptional customer service during each interaction.
- Enhanced delivery efficiency by optimizing route planning and time management.
- Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with dispatch and customers for accurate delivery information.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Managed delivery route for optimal use of time and fuel.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Obtained signatures for delivery documents and packages.
- Followed safety procedures and regulations to protect packages and vehicles.
- Tracked delivery status and updated customers for expected delivery time.
- Handled receipt, storage, identification and delivery of products for clients.
Residential Advisor
Woodstock Job Corps Center
02.2024 - 09.2024
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Assisted students in handling tough situations to resolve problems.
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Provided supervision for cafeteria, laundry and special activities of facility.
- Initiated dormitory programs to foster positive relationships and safe social opportunities.
- Promoted inclusivity within the residence hall by organizing diversity-focused events and discussions.
- Conducted regular safety inspections to ensure compliance with housing policies and regulations.
- Fostered productive and supportive environment for academic and social success.
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
- Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
- Guided students to integrate into both academic and social communities on campus.
- Facilitated roommate mediation sessions to resolve conflicts and foster positive relationships among resident pairs or groups.
- Planned and organized social and educational activities to promote community building and personal development among students.
- Maintained accurate records of building maintenance needs, submitting work order requests in a timely manner.
- Implemented innovative programs for community building, resulting in a more cohesive living environment.
- Participated in annual training programs to stay current on best practices in residential advising and student support services.
- Assisted with move-in and move-out processes, streamlining the transition for new and departing residents.
- Established open lines of communication with residents through regular office hours and informal checkins.
- Provided support to residents during emergencies, coordinating with appropriate campus resources as needed.
- Managed administrative tasks such as incident reporting, room assignments, and key distribution efficiently.
- Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
- Participated in staff meetings and training to stay informed on policies and procedures.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Established consistent relationships with students to maintain professional boundaries.
- Served as a liaison between residents and housing management, effectively communicating feedback from both parties.
- Evaluated and refined residential programming, ensuring relevance and effectiveness for the resident population.
- Cultivated a sense of belonging among residents by fostering meaningful connections between individuals from diverse backgrounds.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Supervised and mentored students to promote safety and wellbeing.
- Developed and executed effective conflict resolution strategies to maintain a harmonious residential atmosphere.
- Conducted timely evaluation of student progress to update post-conflict and post-disaster goals aligned with campus expectations.
- Solved grievances and complaints by collaborating with residents.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Supported personal needs of residents dealing with diverse conditions.
- Enforced policies and safety standards through building and room rounds.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Responded to student inquiries and concerns, offering support and guidance.
- Provided crisis management and intervention during emergency situations.
- Collaborated with residential team to maximize effective and efficient operations.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Assisted in recruitment and selection of student leaders.
- Developed and maintained relationships with parents to promote positive living environment for students.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Helped develop and implement programs to foster community growth and development.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Supervised student employees and provided feedback on performance.
- Evaluated student progress to identify areas of improvement and provide feedback.
General Maintenance Worker
DPSCS
01.2022 - 02.2023
- Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.
- Supported special projects such as renovations or installations by providing skilled labor assistance when necessary.
- Provided exceptional customer service when interacting with clients regarding facility-related concerns or requests.
- Enhanced equipment performance by performing routine maintenance and repairs as needed.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed routine sweeping, mopping, waxing and polishing of high-traffic floors.
- Maintained a safe work environment with compliance to company policies, OSHA regulations, and local building codes.
- Reduced downtime, ensuring timely completion of work orders and addressing emergency repairs promptly.
- Demonstrated versatility in skill set, effectively handling a range of maintenance tasks from painting and drywall repair to basic electrical and plumbing work.
- Collaborated with other departments to coordinate maintenance tasks and minimize disruptions to daily operations.
- Upheld high standards of cleanliness by maintaining common areas such as restrooms, break rooms, and entryways in top condition.
- Dusted furniture, vacuumed carpets, and removed stains from items used for venue events.
- Washed walls, woodwork and windows of offices public meeting rooms and break rooms.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Furniture Upholstery
Maryland Correctional Enterprises
05.2019 - 01.2020
- Consistently met project deadlines through efficient time management and prioritization of tasks.
- Increased customer satisfaction by effectively repairing damaged furniture, including structural repairs and cosmetic touchups.
- Improved overall efficiency by maintaining tools in proper working condition and keeping inventory wellstocked.
- Streamlined workflow processes for increased productivity while maintaining high-quality results in all projects undertaken.
Senior Chairman - Co-Founder
Y.O.U.T.H. Journey Program
01.2010 - 01.2020
- Demonstrated commitment to corporate social responsibility by promoting sustainable business practices and engaging in community outreach initiatives.
- Streamlined operations through the implementation of efficient processes and cost-cutting measures.
- Enhanced company performance by implementing effective management strategies and fostering a collaborative executive team.
- Fostered an environment of continuous improvement by encouraging open communication channels between employees at all levels within the organization.
- Helped record, compile, summarize and analyze data.
- Directed comprehensive marketing campaigns, elevating brand awareness among target audiences.
- Elevated customer satisfaction levels by streamlining service delivery processes to ensure timely responses to client needs.
- Maintained regulatory compliance across all areas of business operations, mitigating legal risks and reputational damage.
- Planned and oversaw meetings in accordance with governing documents.
- Maintained impartiality and objectivity during meetings and decision-making.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Created succession plans to provide continuity of operations during leadership transitions.
- Oversaw business-wide changes to modernize procedures and organization.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Devised and presented business plans and forecasts to board of directors.
- Founded performance- and merit-based evaluation system to assess staff performance.
Secretary
Youth Gang Emancipation Program
10.2008 - 01.2010
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Conducted research for special projects, contributing valuable insights that informed strategic decisions.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Supported project management activities, contributing to timely completion of key initiatives.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
No Degree -
High School Diploma -
Maryland State Department of Education
Cumberland, MD07.2005
Skills
- Loading and unloading
- Package handling
- GPS Navigation
- Deadline Adherence
- Problem-Solving
- Teamwork and Collaboration
- Valid Driver's License
- Time management skills
- Customer Service
- Safe Driving
- Positive Attitude
- Multitasking ability
Timeline
Delivery Associate
MBBD Amazon
08.2024 - Current
Residential Advisor
Woodstock Job Corps Center
02.2024 - 09.2024
General Maintenance Worker
DPSCS
01.2022 - 02.2023
Furniture Upholstery
Maryland Correctional Enterprises
05.2019 - 01.2020
Senior Chairman - Co-Founder
Y.O.U.T.H. Journey Program
01.2010 - 01.2020
Secretary
Youth Gang Emancipation Program
10.2008 - 01.2010
No Degree -
High School Diploma -
Maryland State Department of Education
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