Highly-skilled People Operations Manager with a background in developing and implementing strategic HR initiatives. Strengths include talent acquisition, performance management, employee relations, and benefits administration. Have shown ability to build collaborative relationships across all levels of an organization and positively impact company culture. Successfully implemented effective people operations strategies that improved overall team morale and productivity in previous roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
People Operations Manager
Grantmakers For Effective Organizations
Washington
08.2020 - Current
Coordinated recruiting, job postings, interview scheduling, background checks, and reference checks, reducing time-to-hire by 25%
Executed onboarding and offboarding processes, including new hire orientation and exit interviews, enhancing employee experience
Administered benefits and leave policies, including open enrollment and Leave of Absence management, improving benefits utilization by 18%
Maintained employee records and HRIS system data entry, ensuring accuracy and compliance with HR processes
Supported payroll and IT coordination, streamlining payroll processing and system updates
Led wellness initiatives and employee engagement programs, increasing participation by 30%
Lead all philanthropic operations functions, ensuring accuracy and compliance in donor data systems and financial reporting.
Manage data integrity within EveryAction CRM and oversee integration workflows with third-party vendors and internal teams.
Collaborate with the accounting department to reconcile daily, monthly, and year-end gift data; support 990 preparation.
Build and manage complex reports to support fundraising analysis, campaign results, and donor segmentation strategies.
Supervise Zendesk ticketing system, ensuring donor and staff requests are addressed efficiently and accurately.
Oversee matching gift program, tracking gift status, renewal cycles, and reporting for major gift portfolios.
Provide direct operational support to the Director of Development and ensure all departmental needs are proactively met.
Standardize and document business rules and SOPs to ensure data consistency and integrity across teams.
Human Resources Manager
Department Of Defence
10.2015 - 08.2020
Managed HRIS data entry and maintained comprehensive employee records, ensuring compliance with HR policies and audits
Led recruiting efforts including job postings, interview scheduling, background checks, and reference checks, reducing time-to-hire by 20%
Coordinated onboarding, new hire orientation, offboarding, and exit interviews, improving employee retention rates
Administered benefits, payroll, leave policies, and open enrollment, streamlining benefits administration processes
Conducted audits and file reconciliations to maintain data integrity and compliance
Provided administrative support including calendar coordination, meeting prep, note-taking, and special projects
Promoted employee engagement through wellness initiatives and training participation
Education
MBA - Human Resources Management
University of Arizona
Tucson, AZ
07-2018
Bachelor of Science - Business Administration And Management
Homemaker at Managed Household Budget, Schedules, and Daily Operations for a Family of Six, Organized Family Events Appointments, and Educational Activities, Demonstrating Strong Planning and Multitasking Skills, and Developed Effective Problem-solving, Communication, and Time Management Skills in a Dynamic Environment.Homemaker at Managed Household Budget, Schedules, and Daily Operations for a Family of Six, Organized Family Events Appointments, and Educational Activities, Demonstrating Strong Planning and Multitasking Skills, and Developed Effective Problem-solving, Communication, and Time Management Skills in a Dynamic Environment.