Vincentia Smith-Middleton
Waldorf
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills.
Overview
25
25
years of professional experience
Work History
Dental Treatment Coordinator/Insurance Verification Specialist
Beyond Dental
Alexandria, Va
03.2023 - Current
- Coordinated patient treatment schedules to optimize clinic workflow and enhance patient satisfaction.
- Assisted patients in understanding treatment plans and financial options, fostering positive relationships.
- Implemented efficient systems for tracking patient progress and appointment reminders.
- Collaborated with dental team to ensure seamless communication and service delivery.
- Verify dental insurance
- Check-in and check-out patients
- Collect payments
- Presented treatment plans
Treatment Plan Coordinator/AR (Account Receivable/Insurance Coordinator)
Fenton Family Dental
10.2021 - 03.2023
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Managed dental supply inventory, insurance records, patients charts and company files using tracking systems.
- Updated patient accounts and information on a daily basis.
- Managed incoming and outgoing calls for a busy dental office.
- Scheduled and confirmed appointments for office team.
- Developed more efficient filling systems and customer database protocols.
- Posting insurance checks to patients accounts and sending patient statements.
- Calculated Coordination of Benefits (COB).
- Verifying patients dental insurance
- Collect patients payments for treatment
- Presented Treatment Care
- Any other duties assigned
AR (Account Receivable/Insurance Coordinator)
Horizon Family Dental Care
01.2020 - 11.2021
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Managed dental supply inventory, insurance records, patients charts and company files using tracking systems.
- Updated patient accounts and information on a daily basis.
- Managed incoming and outgoing calls for a busy dental office.
- Scheduled and confirmed appointments for office team.
- Developed more efficient filling systems and customer database protocols.
- Posting insurance checks to patients accounts and sending patient statements.
- Calculated Coordination of Benefits (COB).
- Verifying patients dental insurance
- Collect patients payments for treatment
- Any other duties assigned
Front Desk Coordinator
Affordable Dentures & Implants
11.2019 - 03.2020
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Managed dental supply inventory, insurance records, patients charts and company files using tracking systems.
- Updated patient accounts and information on a daily basis.
- Managed incoming and outgoing calls for a busy dental office.
- Scheduled and confirmed appointments for office team.
- Developed more efficient filling systems and customer database protocols.
- Posting insurance checks to patients accounts and sending patient statements.
- Calculated Coordination of Benefits (COB).
Office Manager
Capital Hill Dental Associates
04.2015 - 01.2020
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Managed dental supply inventory, insurance records, patients charts and company files using tracking systems.
- Updated patient accounts and information on a daily basis.
- Managed incoming and outgoing calls for a busy dental office.
- Scheduled and confirmed appointments for office team.
- Developed more efficient filling systems and customer database protocols.
- Posting insurance checks to patients accounts and sending patient statements.
- Calculated Coordination of Benefits (COB).
- Responsible for administering the day-to-day activities of the business office
- Staff interviewing
- Staff training
- Assist the dentist with other tasks as assigned
Scheduling Coordinator
Smile After Smile
04.2010 - 04.2015
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Managed dental supply inventory, insurance records, patients charts and company files using tracking systems.
- Updated patient accounts and information on a daily basis.
- Managed incoming and outgoing calls for a busy dental office.
- Scheduled and confirmed appointments for office team.
- Developed more efficient filling systems and customer database protocols.
- Posting insurance checks to patients accounts and sending patient statements.
- Calculated Coordination of Benefits (COB).
Front Desk Coordinator
Dr. Michael Sims
03.2001 - 04.2010
- Verified and logged in deadlines for responding to daily inquires/
- Calculated Coordination of Benefits (COB).
- Handled and processed confidential patient information.
- Managed incoming and outgoing calls for a busy dental office.
- Updated patient accounts and information on a daily basis.
Education
High school diploma -
Fredrick Douglas High School
06.1991
Skills
- Dentrix
- Dentrix Ascend
- Schedule management
- Patterson Eaglesoft
- Microsoft processing
- Patient charting
- Softdent
- Dental billing
- Insurance eligibility verification
- Self-starter
- Patient care advocacy
Timeline
Dental Treatment Coordinator/Insurance Verification Specialist
Beyond Dental
03.2023 - Current
Treatment Plan Coordinator/AR (Account Receivable/Insurance Coordinator)
Fenton Family Dental
10.2021 - 03.2023
AR (Account Receivable/Insurance Coordinator)
Horizon Family Dental Care
01.2020 - 11.2021
Front Desk Coordinator
Affordable Dentures & Implants
11.2019 - 03.2020
Office Manager
Capital Hill Dental Associates
04.2015 - 01.2020
Scheduling Coordinator
Smile After Smile
04.2010 - 04.2015
Front Desk Coordinator
Dr. Michael Sims
03.2001 - 04.2010
High school diploma -
Fredrick Douglas High School