Vinícius Rangel Clajus
Columbia
Summary
Fluent in English, German, Spanish, and Portuguese, I bring strong communication skills and cultural adaptability to any role. Having lived in Canada, Germany, Spain, Portugal, and Brazil, I possess a deep understanding of diverse cultures, allowing me to connect with people from all backgrounds. A dedicated and hardworking professional, I thrive in dynamic environments, quickly adapting to new challenges while maintaining a strong work ethic. My international experience and language fluency make me a valuable asset in global settings that require cultural awareness and effective cross-language communication.
Dynamic and dedicated professional with extensive customer service experience. Skilled in conflict resolution and active listening, I excel in building strong customer relationships and ensuring satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental, Baltimore, Maryland
08.2024 - 02.2025
- Face to face problem solving
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Logistics Assistant
Cabido Remodeling, Washington DC, USA
05.2023 - 06.2024
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Managed purchase order processing from initiation to completion, verifying accuracy at each stage to prevent errors or delays in fulfillment.
Interpreter
UNASP
01.2020 - 02.2023
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Document Translator
UNASP São Paulo, Brazil
01.2020 - 02.2023
- Streamlined internal communication between global departments with the efficient translation of company-wide memos, newsletters, and announcements.
- Delivered high-quality translations by proofreading and editing final drafts meticulously.
- Ensured customer satisfaction by addressing queries related to translated content promptly and professionally.
- Translation of university content
- Streamlined translation projects for clients, managing timelines and workload efficiently.
Article Writer
UNASP São Paulo, Brazil
01.2020 - 02.2023
- Wrote articles in various languages like; Portuguese, English, German and Spanish
- Collaborated with editors to refine article ideas, resulting in improved readability and relevance.
- Contributed to the growth of online platforms by producing shareable and engaging content tailored for social media channels.
- Improved brand reputation through the creation of informative, accurate, and unbiased articles.
- Generated a loyal following of readers through consistent delivery of high-quality work that resonates with the target audience.
Cashier Supervisor
Sushi Lounge
06.2019 - 12.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Custodial Specialist
Fountainview Academy
09.2017 - 02.2019
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Reduced maintenance costs by conducting regular inspections and addressing issues proactively.
- Utilized time-management skills effectively, prioritizing tasks according to urgency while managing multiple responsibilities simultaneously.
- Maintained thorough documentation of completed tasks for accurate record-keeping purposes.
- Collaborated with other custodial staff members to ensure consistent service quality across all areas.
Education
High School Diploma -
Kingsway College
Toronto, ON, Canada07.2020
Year 10 & 11
Fountainview Academy
Lillooet, British Columbia, CanadaYear 9
Adolf-Reichwein Schule
Neu-Anspach, Hessen, GermanyYear 8
CEAS
Sagunto, Valencia, SpainSchool Year: 6 & 7
Schuldorf
Seeheim-Jugenheim, Hessen, GermanyYear 4 & 5 -
Marienhöhe
Darmstadt, Hessen, GermanyYear 2 & 3 -
Timón
Madrid SpainYear 1 -
El Sol
Madrid, SpainSkills
- Fluent in; English, German, Spanish & Portuguese
- Interpretation
- Translation
- Presencial translation
- Efficient
- Quick learner
- Very Cultural
- Dedicated
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Call center operations
Languages
German
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Customer Service Representative
Hertz Car Rental, Baltimore, Maryland
08.2024 - 02.2025
Logistics Assistant
Cabido Remodeling, Washington DC, USA
05.2023 - 06.2024
Interpreter
UNASP
01.2020 - 02.2023
Document Translator
UNASP São Paulo, Brazil
01.2020 - 02.2023
Article Writer
UNASP São Paulo, Brazil
01.2020 - 02.2023
Cashier Supervisor
Sushi Lounge
06.2019 - 12.2019
Custodial Specialist
Fountainview Academy
09.2017 - 02.2019
High School Diploma -
Kingsway College
Year 10 & 11
Fountainview Academy
Year 9
Adolf-Reichwein Schule
Year 8
CEAS
School Year: 6 & 7
Schuldorf
Year 4 & 5 -
Marienhöhe
Year 2 & 3 -
Timón
Year 1 -
El Sol
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